Airline Ticket Officer

Attachment 8991
SkyWest Airlines is a North American airline owned by SkyWest, Inc. and headquartered in St. George, Utah, USA. SkyWest however, operates on a global airline level. SkyWest Airlines flies to 480 cities, in 41 countries; China, seven south American countries and five countries in Africa and the Middle-East, etc. The airline serves as a feeder airline, operating under contract with various major carriers. It flies as SkyWest Airlines in a partnership with Alaska Airlines, as United Express on behalf of United Airlines, as US Airways Express on behalf of US Airways, as Delta Connection on behalf of Delta Air Lines, and as American Eagle on behalf of American Airlines.

SkyWest Customer Service ticket and gate agents are responsible for ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns and other duties as assigned. Customer Service ticket and gate agents interact directly with our customers and should represent SkyWest’s professional and positive image at all times.

To be considered for a Customer Service ticket and gate agent position, applicants must meet the following requirements:
Be at least 18 years of age
Possess strong communication skills
Possess a National Diploma or First Degree
Be a Nigerian citizen or upon hire show proof of right to work in Nigeria
Able to type 30 words per minute
Able to proficiently use a computer
Possess a valid driver’s license
Able to lift 30-60 lbs. routinely with or without a reasonable accommodation
Able to fluently read, write, speak and understand English
Have a friendly, outgoing and enthusiastic personality
Able to work in stressful situations and tight time constraints
Be self-motivated and a team player
Able to work nights, weekends, holidays and varying schedules
Essential Duties and Responsibilities of an airline ticket and gate agent:
Greet and assist all customers in a prompt, friendly and courteous manner
Present a professional and positive image of SkyWest Airlines
Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
Check and accept passenger baggage
Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs
Comply with all safety procedures and airline policies
Provide accurate gate, flight arrival and departure information, as well as answer general inquires
Assist unaccompanied minors and passengers with special needs, resolve customer concerns and perform other duties as assigned
Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazmat, airfreight acceptance and other regulatory requirements
Provide clear and accurate communication to passengers, agents, flight crews and vendors
To apply; Send CV to [email protected]