Urgent Placement at Psyntech Limited
Our Client, a reputable provider of infrastructure-based Telecommunications and Information Technology Services, with a drive to revolutionize the IT market by providing high quality services, is looking for suitably qualified and enterprising candidates who share these values to fill the following positions:
1). Senior Sales Managers
Job Description
· Manage sales of the company’s products and services
· Ensure consistent profitable growth in sales through positive planning, deployment and management of sales personnel.
· Develop specific marketing plans and activities for company’s products and services to establish, enhance or distinguish product placement within the competitive arena.
· Identify, evaluate and recommend marketing opportunities consistent with IP product line objectives.
· Develop business plans and product positioning in the market place
· Identify objectives, strategies and action plans to improve short- and long-term sales and earnings.
· Lead the preparation, submission, tracking and closing of quotations and proposals.
· Oversee market research, monitor competitive activity and identify customer needs
· Establish pricing strategies.
· Maintain current status of customer requirements for existing and future products.
· Effectively coordinate relationships and interfaces with Commercial Operations, Technical Marketing, Product management and other functions.
· Work with IP engineering, service, and sales to develop new products or enhance existing product(s) or product line(s).
· May perform other duties as assigned.
Candidate Profile
Qualification:
· First or Graduate Degree in Electrical/Electronic Engineering, Telecommunication, Computer Engineering or any related discipline.
Relevant Experience:
· Minimum of 7 years work experience, in Telecommunications and Information Technology with at least 4 years working experience in Pre-Sales Product Marketing and Management.
· Proven sales record or show that he/she has the aptitude to succeed in a technical and relationship driven business.
· Must possess cross-industry experiences and capabilities
· Must be able to demonstrate recent success in a similar position with an industry leader.
· Familiar with Nigerian IP/Internet Service market and industry, competitors and strategy.
Skills:
· Good Knowledge of Key Account Management techniques.
· Excellent Numerical and analytical skills.
· Good Knowledge of Telecoms & IT Industry.
· Good knowledge of contemporary sales process management.
· Excellent Customer service orientation.
· Excellent communications (written and oral) and interpersonal skills.
· Excellent Marketing skills.
· Excellent Presentation skills
. Self-driven and independent in goal achievement
2). Customer Support Engineers
Job Description
· Provide operational and technical support to internal and external customers
· Analyse a wide variety of issues, determine needed actions, and follow through to resolution.
· Provide 1st or 2nd level problem resolution.
· Take all possible measures to timely resolve customer’s query and process them in accordance with company procedures and policies.
· Interact with customers to provide information in response to inquiries about products or services.
· Respond to technical queries related to VOIP, Internet and Data services on different platform such as WiMAX and Wifi by using standard procedures.
· Capture detailed and accurate information about issues, concerns and enhancements.
· Suggest alternatives and possibilities to resolve customers’ complaints on priority basis
· Simulate or recreate user issues to resolve operating difficulties.
· Log all queries properly and escalate possible complaints to the concerned teams using effective tools.
· Give feedback and report customer issues/problems to supervisors to ensure maximum customer satisfaction and inform management about current trends and demands.
Candidate Profile
Qualification:
· Must not be more than 27 years
· A minimum of second class upper (2.1) in Electrical/Electronic Engineering, Telecommunication, Computer Engineering or any related course from a reputable University.
· A valid NYSC discharge or exemption certificate
· CCNA, CCMP, CTNS, CIPTS, M plus or similar certification is required
· Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST) or related certification
Relevant Experience:
· 1-2 years relevant work experience.
· 1st – 2nd level IT knowledge.
Skills:
· Excellent Technical Support Expertise
· Excellent Customer support skills
· Good Customer service orientation
· Good System knowledge.
· Excellent analytical skills
· Excellent communications (written and oral)
· Good Knowledge of Microsoft Office applications
Application Closing Date
28th February, 2015
How to Apply
Interested and qualified candidates should click /5gN0tl to apply online.
Note: Only shortlisted applicants will be contacted
Re: Urgent Placement at Psyntech Limited
Quote:
Originally Posted by
Superior2013 
Our Client, a reputable provider of infrastructure-based Telecommunications and Information Technology Services, with a drive to revolutionize the IT market by providing high quality services, is looking for suitably qualified and enterprising candidates who share these values to fill the following positions:
1). Senior Sales Managers
Job Description
· Manage sales of the company’s products and services
· Ensure consistent profitable growth in sales through positive planning, deployment and management of sales personnel.
· Develop specific marketing plans and activities for company’s products and services to establish, enhance or distinguish product placement within the competitive arena.
· Identify, evaluate and recommend marketing opportunities consistent with IP product line objectives.
· Develop business plans and product positioning in the market place
· Identify objectives, strategies and action plans to improve short- and long-term sales and earnings.
· Lead the preparation, submission, tracking and closing of quotations and proposals.
· Oversee market research, monitor competitive activity and identify customer needs
· Establish pricing strategies.
· Maintain current status of customer requirements for existing and future products.
· Effectively coordinate relationships and interfaces with Commercial Operations, Technical Marketing, Product management and other functions.
· Work with IP engineering, service, and sales to develop new products or enhance existing product(s) or product line(s).
· May perform other duties as assigned.
Candidate Profile
Qualification:
· First or Graduate Degree in Electrical/Electronic Engineering, Telecommunication, Computer Engineering or any related discipline.
Relevant Experience:
· Minimum of 7 years work experience, in Telecommunications and Information Technology with at least 4 years working experience in Pre-Sales Product Marketing and Management.
· Proven sales record or show that he/she has the aptitude to succeed in a technical and relationship driven business.
· Must possess cross-industry experiences and capabilities
· Must be able to demonstrate recent success in a similar position with an industry leader.
· Familiar with Nigerian IP/Internet Service market and industry, competitors and strategy.
Skills:
· Good Knowledge of Key Account Management techniques.
· Excellent Numerical and analytical skills.
· Good Knowledge of Telecoms & IT Industry.
· Good knowledge of contemporary sales process management.
· Excellent Customer service orientation.
· Excellent communications (written and oral) and interpersonal skills.
· Excellent Marketing skills.
· Excellent Presentation skills
. Self-driven and independent in goal achievement
2). Customer Support Engineers
Job Description
· Provide operational and technical support to internal and external customers
· Analyse a wide variety of issues, determine needed actions, and follow through to resolution.
· Provide 1st or 2nd level problem resolution.
· Take all possible measures to timely resolve customer’s query and process them in accordance with company procedures and policies.
· Interact with customers to provide information in response to inquiries about products or services.
· Respond to technical queries related to VOIP, Internet and Data services on different platform such as WiMAX and Wifi by using standard procedures.
· Capture detailed and accurate information about issues, concerns and enhancements.
· Suggest alternatives and possibilities to resolve customers’ complaints on priority basis
· Simulate or recreate user issues to resolve operating difficulties.
· Log all queries properly and escalate possible complaints to the concerned teams using effective tools.
· Give feedback and report customer issues/problems to supervisors to ensure maximum customer satisfaction and inform management about current trends and demands.
Candidate Profile
Qualification:
· Must not be more than 27 years
· A minimum of second class upper (2.1) in Electrical/Electronic Engineering, Telecommunication, Computer Engineering or any related course from a reputable University.
· A valid NYSC discharge or exemption certificate
· CCNA, CCMP, CTNS, CIPTS, M plus or similar certification is required
· Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST) or related certification
Relevant Experience:
· 1-2 years relevant work experience.
· 1st – 2nd level IT knowledge.
Skills:
· Excellent Technical Support Expertise
· Excellent Customer support skills
· Good Customer service orientation
· Good System knowledge.
· Excellent analytical skills
· Excellent communications (written and oral)
· Good Knowledge of Microsoft Office applications
Application Closing Date
28th February, 2015
How to Apply
Interested and qualified candidates should click /5gN0tl to apply online.
Note: Only shortlisted applicants will be contacted
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