Teller Service Manager (Yaba branch) at Standard Chartered Bank Nigeria

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:

Job Title: Teller Service Manager - Yaba branch

Job ID: 407913
Job Function: Consumer Banking
Job Location: Yaba, Lagos Nigeria - SCB

Job Description

• Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings.
• Ensuring that there is water tight cash controls in place at all times.

Key Roles & Responsibilities

• Supervision of the processing of all daily cash site transactions for deposits into current and fixed deposit accounts (Involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.
• Ensure that Cash is moved to the Central Cash regularly in order to keep vault balance at minimal level.
• Cash site transactions are posted next working day latest.
• Ensure the Teller’s cash have been balanced daily, tellers registers updated, checked against screen balances and traced / agreed with the General Ledger the following morning.
• Ensure that the Vault Cash (local), has been balanced daily and traced / agreed with the General Ledger the following morning.
• Bank Cheque books are examined and blank forms remaining verified each day.
• Transactions held over are recorded and traced the following day
• Cash custodians must check tellers’ boxes and cash areas when locking tellers away each day to ensure that no cash is left out
• Entries relating to drafts issued are traced to the General ledger from the draft Counterfoil each day.
• Bank drafts (all currencies) must be examined and forms remaining verified each day.
• Late Teller transactions are recorded and posting traced the next day
• Suspense accounts are reconciled and outstanding items fully explained each day
• Payments must be made in accordance with customer mandates, and call back made for amounts exceeding N285, 000.
• ATM custodian
• Ensure you remain alert to the risk of Money Laundering and assist in the bank’s efforts in combating it by adhering to the principles in relation to: ‘’Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers. Ensure your staff are trained in combating Money Laundering.’’
• Vault key custodian
• General reconciliation and control activities which may typically include:
• Processing of Customs Duty payment
• Statistics and Reconciliation
• Be an authorized Checker on Filenet
• Central control of branch Cash
• Supervision of posting of clearing cheques
• Reconciliation of operating accounts for daily control as well as surprise audit proofing.
• General filling Gathering/preparation of statistics for service quality and productivity indicators.
• Conducting investigators initiated by customer inquiry.
• Cross selling of Banks’ products.

Qualifications & Skills

• B.Sc from any Recognised University
• Thorough Knowledge of SCB products, operational procedures:
  
  • SCB’s procedures/ Related Policies
  • Banking practices /Regulations
  • Good Customer relations/ Customer Focus
  • Goal Oriented
  • Good Interpersonal skills
  • Good Communication skills
  • Good Knowledge of the operations of other departments
  • Good knowledge of the Bank’s products.

Mode of Application
Interested and qualified candidates should:
Click here to apply online

Note:

• When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Teller Service Manager - Yaba Branch.

Application Deadline: 27th November, 2013