Specialist, quality assurance

Closing Date: Tuesday, 18th February 2014
Email CV to: [email protected]

SPECIALIST, QUALITY ASSURANCE

Core Job Functions / Responsibility:

Monitor the quality and reliability of products and services and ensure the finished services/products are of a specified quality.
Primary activities

· Monitor, investigate and create quality management systems with the entire IT department
· Manage the processes required for the planning and delivery of quality IT services and looks at the longer term processes associate with improving the quality of IT services delivered
· Maintain awareness of IT audit and impacts on the business;
· Defining quality procedures in conjunction with operating staff;
· Set up and maintain controls and documentation;
· Provide validation of information regarding governance issues, ensuring it is maintained and available to all stakeholders;
· Liaise with managers and staff throughout the organization to ensure that the established QA systems are functioning properly
· Advise on quality changes and their implementation and provides training, tools and techniques to enable others to achieve quality for the Information Technology Services, Compliance Management, Business Process Engineering and Review
· Ensure KPI Alignments for the IT Directorate is tracked and monitored.
· Liaise with internal and external auditors and ensure the execution of corrective action and compliance with customers' specifications;
· Set QA compliance objectives and ensure targets are achieved;
· Identify relevant quality-related training needs;
· Assess information technology control elements to mitigate IT risks.
· Provide or assist in providing training, coaching and guidance to divisional audit staff in conducting audits and other audit-related issues.
· Execute all duties in accordance with ITIL best practice and other renowned Quality standards related to your duty.
Job Requirements and Skills
Previous Experience: First degree from a recognised University REQUIRED.
Post Graduate Qualifications: Post Graduate Degree OR MBA is of ADVANTAGE.
Experience: 5- 7 years’ work experience with at least 5 years at supervisory position ESSENTIAL.
Certifications and Training Requirements: IT Certifications is of ADVANTAGE.

Key Skills:
· Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
· Project Management
· Business Application Knowledge
· Communication
· Change Management
· Passion for Excellence
· Integrity
· Empowering people
· Growing people
· Team work
· Customer Focus
· Location: Lagos


Our advice is that you look very closely at the given JD, establish which one you are best fit for, in terms of matching the requirements. Ensure that your CV reflects how good a match you are and respond to that one.

All too often candidates reply multiple positions and do not get called for even one, the reasons are simple:
· The client will go throw a CV with a view to finding the best match (ONE CV does not fit all jobs). The best one is the one that sells the individual as a seasoned professional in the given field. Your document experiences matter.
· The advert Sigma Qualitas send out tells everyone, what is important and required for the job. See all capital lettering, bolded, colored or italic text. Most candidates dismiss these details and think they can make it.
· The most poignant advice is given in the first paragraph of the advert. The clients team of stakeholders who look at submitted CVs is one of seasoned, highly experience professionals. They can tell when a CV is genuine, they can tell when there are unexplained gaps and irregularities etc.
· They will be looking at the CV with a view to identifying what in the candidates past makes them a best fit for the role advertised. Give them reasons to pick you based on your past work experience.
· Please do not see this as an opportunity to branch out into a new field, all clients are very discerning.

Good luck in your application we look forward to hearing from you.