Mannich Consulting Services is recruiting

Mannich Consulting Services, a consultancy company with Bias in the Hospitality and Food Services industries, is recruiting to fill the position of:
Operations Manager

Job TypeFull Time
QualificationBA/BSc/HND
Location Lagos
Job Field Logistics



Job Description
The candidate will be a senior manager and will report to the General Manager, Lagos Operations

Responsibilities

Making recommendations related to the hiring, training, and management of staff talent, ensuring that we have the right people in place, trained well and inspired daily to delight our customers.
Communicate the company's vision and develop team members to their full potential, building a better future for our customer, outlets and team members
Operate branch to drive profitable growth and exceptional efficiency to create outstanding financial results
Establish and maintain effective guest and client relationships and maintain mutually beneficial business relationships with clients.

Skills/Qualifications

The minimum required qualification for this position is a relevant tertiary qualification, a post graduate degree will be an added advantage.
Effective, commercial experience in running a business/business unit/s
The ideal candidate must utilize effective associate management, team building and positive staff communications.
Strong leadership, hands-on management style, cost controls, budgeting experience is a must.
A proven track record of directing and motivating individual management teams to achieve and exceed goals is required.

Operations Supervisor

Job TypeFull Time
QualificationBA/BSc/HND
Experience3 years
Location Lagos
Job Field Logistics



Responsibilities

The Operations Officer will be providing day-to-day support to the operations under supervision of Country Operations Manager while his/her priorities will be agreed in close negotiation with Director.
As part of the responsibilities the Operations Supervisor will undertake the tasks under Procurement, Administration and Logistics, working with close collaboration with Finance and Program teams.
S/he will promptly and effectively provide all required support to the programs, so to deliver the assistance to beneficiaries in timely, compliant and transparent manner.

Requirements

BA/BS or equivalent
At least 3 years of working experience in Operations (Logistics, procurement)
Conscientious with an excellent sense of judgment
Demonstrated ability to meet deadlines and work independently and cooperatively with team members in a cross cultural environment is required.
Strong computer skills on MS Office programs, especially in MS Excel
Demonstrated flexibility and creativity in planning and problem solving.
Proven ability to learn quickly, lead a team to achieve stated results and objectives.
Effective verbal and written communication, multi-tasking, organizational and prioritization skills.
Excellent oral and written English
Ability to work effectively with an ethnically diverse team in a sensitive environment.
Previous experience in insecure environments.


Customer Service Assistant

Job TypeFull Time
QualificationBA/BSc/HND
Location Lagos
Job Field Customer Care



Job Description
Introduction to the role:

As a Customer Service Assistant, you will be part of the Customer Service team.
We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
Your areas of responsibility include:
Assisting selling processes for our customers and generating additional Sales
Coordinating information to customers browsing our websites during store discovery, order and checkout.
Including after sales support.
Performing phone conversations with customers to answer their questions, provide information and advise them.
Handling special requests and complaints of customers
Collecting and storing useful data within our back-end system
Ensuring follow up through emails, phone or any required means.

Qualifications and Requirements

Customer Service experience.
Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
Ability to foster and maintain relationships with individuals.
Excellent negotiation skills and strong communication skills - proven results with key decision makers
Willingness to work well in a team
A large network (friends, family, contacts etc.)
A Bachelors Degree or HND .

Method of Application

Interested and qualified candidates should click here for application process