Topic: Front Desk Officer

Front Desk Officer

in 3CNET in Lagos Full-Time

Industry ICT / Telecommunications

Specialization Administration & Office Support

Minimum Qualification HND

Required Experience 1 - 3 years

Application Deadline 2 months from now
Job Description

3CNET is seeking a dynamic, self-starting technology professional with a proven track record of success in Technology Solutions management and a demonstrated aptitude for collaboration that facilitates high quality deliverable outcomes. The position is primarily client facing and requires a broad range of skills and capabilities for successfully analyzing and defining business needs, coordinating across key stakeholder groups and managing full life cycle of the technology solution.

Job Title: Front Desk Officer
Location: Lagos

Job Summary:
We are looking for a talented, aggressive and motivated individual to provide consistent, high quality, pro-active support to our clients, via incoming customer enquiries and outbound customer related calls. If you are smart, analytical, and creative, then this is the position for you.

Responsibilities:
Maintaining the customer contact database – ensuring it is up to date and accurate.
Remain in constant communication with a team of field sales executives and work closely to deliver sales support and attend to all customer requirements.
Following up with registered customers - reminder in training start date, helping resolve issues, taking primary feedback.
Follow up on customer sales inquiries Manage/resolve customer satisfaction issues.
Training Planning forecasting ability.
Develop Sales Channel partners if necessary.
Achieving sales target.
Accurately forecast quarterly revenue opportunities for the distribution and training lines of business.
Any other Job assigned to you.
Be the 1st point of contact for clients and will be responsible for providing reception and administration duties.

Qualifications and Requirements:
HND/B.A/B.Sc. Computer Science/Engineering/Business Admin or any related degree.
Be flexible and able to respond to client needs.
Have a minimum of 1- 2 years working experience in a service industry and or reception.
IT Savvy, excellent user of MS office, presentation/graphics tools.
Articulate with excellent interpersonal and communications skills.
Must possess persuasive and negotiating skills.
Self-confidence and aggressive in pursuing targets.
Must have a great drive to perform and deliver results.
Significant experience in Technical, IT and Business Training Services market.
Demonstrated understanding of customer training needs and competitive landscape.
Team player, warm, dynamic, respects views of others.




You can also apply to this job from your e-mail box by sending your CV to [email protected]


http://www.jobberman.com/job/166405/...icer-at-3cnet/

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