Topic: IT Customer Service Engineer Atlas Copco ASAP Southern Africa Nigeria

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IT Customer Service Engineer Atlas Copco ASAP Southern Africa Nigeria: http://www.atlascopco.com/ngus/caree...2579E9002264B8

Reference ID: MWAS-8TFJE6
Functional area: Information Technology
Country of service: Nigeria
State: Abuja Capital Territory
Company name: Atlas Copco CMT & CT Nigeria Ltd
Personnel manager: Hemant Muggan
Phone: +27 11 8219152
Email: [email protected]
Send Application To: [email protected]
Last date to apply: 2012-05-07
Job description:

To administrate and solve incidents assigned to the IT service desk
To support customers with various IT services within the areas Lotus Notes, ERP-system (BPCS), PC, LAN and WAN.
To coordinate the acquisition of hardware and software.
To contribute to continuous improvement as implementing standards with the overall target to increase efficiency

Mission:

To improve and develop the quality and efficiency of support services of ASAP Nigeria and thereby reduce costs for these services by implementing ASAP prioritized projects and standards and supporting the overall development of (global) ASAP

Experience requirements:

1-2 years experience from first and second line service desk with frequent customer contact or experience of a shared service environment. Documented experience in trouble shooting is required.
Windows XP,7, 2008 server
- Microsoft Office 2007 \ 2010
- PC management software
- Lotus Notes User support

Educational requirements:

Bachelor degree in Information Technology or similar through experience
Fluency in English, spoken and written is a must.
Other languages are an asset
Certification within ITIL (Foundation) is an asset

Personality requirements:

You are service minded and business oriented.
You are able to work in a team as well as independently, to be proactive and to work with many tasks simultaneously.
You are analytical and enjoy solving problems in a complex environment.
You will be expected to be able to communicate with non-technical end-users in a professional way.
Included in your role is also to have frequent cross-border contacts with technical teams.

Country and city description:

This position will be based in Nigeria, Abuja.

Company presentation:

Atlas Copco ASAP is a Global Service Provider dedicated to delivering high quality services in the areas of Finance and Accounting, IT/IS, HR administration ("Employee Benefits" in ASAP NA), Project Management and Non-core Purchasing to the Atlas Copco Group's different business units. Our organisation has currently more than 800 employees worldwide, supporting 13.600 users in more than 50 countries and offering our Services to approximately 175 operational units.