On Call Help Desk Operators

Our Client a multinational is in need of qualified candidates for the following position.

Position :On Call Help Desk Operators

Employment Type: Contract (8 Months)

Requirements

• Minimum of 5 years work experience of Information Technology.
• Ability to demonstrate the company values.
• Must have a degree in Computer Science/Engineering or any related field.
• Strong understanding of MS Office applications and Windows Operating Systems.
• Must have excellent phone manners.
• Must be customer orientated.
• Highly effective inter-personal skills, with ability to communicate effectively with a wide range of people at different levels and from different cultures and backgrounds.
• Flexibility and ability to respond quickly and adequately to new sets of priorities.
• Excellent team player.
• Strong problem solving skills.
• Familiar with working within an ITIL environment – (added advantage).

Responsibilities

• Ensure all reported Incidents are properly logged/categorized into the Issues Tracking Tool (Magic).
• Ensure all allocated incidents are resolved within the agreed SLA.
• Check and process requests received from Self Service/Phone & Email.
• Ensure that unresolved incidents and problems are timely escalated to 2nd Level Support.
• Ensure that targeted Customer Satisfaction Rating is achieved.
• Provide remote access support.
• Coach the user community on IT tools to improve their productivity.
• Develop self in any of the core service areas for career development and efficiency.
• Successfully execute appropriate task assigned.

Qualified candidates should apply by sending their cv in word or PDF format at [email protected] not latter than 1 week from the date of this advert.