Analyst service desk

Closing Date: Tuesday, 18th February 2014
Email CV to: [email protected]

ANALYST SERVICE DESK

Core Job Functions / Responsibility:

Assist in the receipt and escalation of first level IT related hardware, software and network issues organization-wide.
Primary activities

· Respond to all helpdesk calls and email queries.
· Develop and maintain an accurate and up-to-date issues/request log.
· Ensure accurate and prompt logging of all requests/ issues unto the central database.
· Assist in providing first-level phone support on IT related issues and escalate more technical issues requiring location visits to appropriate second-level/expert support teams within the unit.
· Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, Service Desk.
· Perform other duties as assigned by the Manager, Service Desk.

Job Requirements and Skills
Previous Experience: First degree from a recognised University REQUIRED.
Post Graduate Qualifications: Post Graduate Degree OR MBA is of ADVANTAGE.
Experience: 3 years Post NYSC work experience (NYSC is ESSENTIAL.
Certifications and Training Requirements: Relevant IT Certifications is of ADVANTAGE.

Key Skills:
· Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
· Business Application Knowledge
· Business Application Support and Maintenance
· Communication
· Delegation/ Supervisory
· Problem Solving
· Passion for Excellence
· Integrity
· Empowering people
· Growing people
· Team work
· Customer Focus
· Location: Lagos

Our advice is that you look very closely at the given JD, establish which one you are best fit for, in terms of matching the requirements. Ensure that your CV reflects how good a match you are and respond to that one.

All too often candidates reply multiple positions and do not get called for even one, the reasons are simple:
· The client will go throw a CV with a view to finding the best match (ONE CV does not fit all jobs). The best one is the one that sells the individual as a seasoned professional in the given field. Your document experiences matter.
· The advert Sigma Qualitas send out tells everyone, what is important and required for the job. See all capital lettering, bolded, colored or italic text. Most candidates dismiss these details and think they can make it.
· The most poignant advice is given in the first paragraph of the advert. The clients team of stakeholders who look at submitted CVs is one of seasoned, highly experience professionals. They can tell when a CV is genuine, they can tell when there are unexplained gaps and irregularities etc.
· They will be looking at the CV with a view to identifying what in the candidates past makes them a best fit for the role advertised. Give them reasons to pick you based on your past work experience.
· Please do not see this as an opportunity to branch out into a new field, all clients are very discerning.

Good luck in your application we look forward to hearing from you.