MTN VACANCIES: 6 More Days 2 Go!!!

Job Title: Quality Assurance Officer Online (5)
Department: Customer Relations
Location: Lagos

Job Description:
* Effectively execute stated policies and procedures in respect of
quality and performance management
* Routinely monitor transactions performed by process owners to
identify non-compliance.
* Assist in the application of practical performance boosters
* Participate in day-to-day performance and quality monitoring exercise
* Assist in facilitating performance review processes ensuring
objectivity, precision and promptness
* Proactively assist in identifying environmental constraints to
quality delivery
* Analyze, summarize and review data; report findings, interpret
results and make recommendations
* Generate relevant reports
* Perform other task as required by line manager
* Actively assist line managers in the development of team and
individual quality and performance standards
* Facilitate target setting and performance contract development
for all employees
* Assist in monitoring and benchmarking performance across and
within teams, effectively isolating good and under performers.
* Actively participate in the administration of customer satisfaction surveys and employee satisfaction survey

Required Skills
* 2 years general work experience – preferably within client environment

Employment Status: Permanent
Start Date: Unspecified
Minimum Qualification: First degree

This vacancy expires on 9/8/2009

visit http://www.mtnonline.com/careers/vacancies.asp

NOTE: You have to register on their site first..don't panic, its quite
easy. GOODLUCK!