Topic: MTN recruiting Customer Care Representatives

Customer Care Representative
(Lagos, Kano,Kaduna, Port Harcourt, Enugu)
Job Title
Customer Care Representative
Department:
Customer Relations
Location:
(Lagos, Kano,Kaduna, Port Harcourt, Enugu)
Job Description:

Resolve Customer Queries

* Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
* Follow through on customer queries ensuring prompt resolution and feedback
* Escalate and route customer issues to the relevant process operators
* Perform necessary system transactions related to customer request
* Use organization and time management tools to track cases and meet turn-around-times and other required metrics.

Promote Company Products and Services

* Market MTN products and services to current and potential customers
* Provide advice to customers on what package(s) will suit their needs
* Enlighten and educate customers on new products and initiatives within MTN
* Educate customer on use of products and services
* Provide information regarding account or product enquiries

Reports

* Document actions taken to resolve client problems.
* Generate periodic reports and other ad-hoc reports as requested by team lead

* Combine customer care, sales, and routine administrative tasks
* Generate funds from sales and render after sales support service
* Handle cash and ensure correct amounts paid

* Collect customer phones for warranty repairs

Job Conditions: Extended work hours including shifts and weekends Normal MTN office environment
Reporting To: Customer Care Supervisor (Walk In)
Required Skills:
1 - 2 years relevant work experience in the service industry
Employment Status :
Permanent
Qualification:
First Degree

CLICK HERE TO SEE MORE DETAILS & APPLY

This vacancy expires on 6/24/2008

I VE APPLIED FINALLY.