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ABOUT US: Tom Associates - About us
CONTACT: Tom Associates - Contact us
COURSES: Tom Associates - Courses
REGISTRATION: Tom Associates - Registration
Listed below are the courses we have:
- Business Strategy & Management
- How to Prepare Business Plans and Business Models
- Business Review Process
- Leading Change
- Management Strategy Retreat – The 9 Steps
- Basic Management Process (Young Business Managers Development Programme)
- Experiencing & Sustaining Change (A Change Awareness Workshop)
- Mastering the Performance Management System
- Customer Service
- Service Level Agreements (SLAs)
- Competencies in Service Strategy
- Front Office and Customer Relations Skills
- Customer Care Essentials
- Customer Handling Skills for Call Centre Representatives
- Introduction to Facilities Management
- Enterprise Contact Centre Training the Call Centre Environment
- Enterprise Contact Centre Training Call Handling & Business Etiquettes
- Human Capital Management
- Basic Human Resources Management
- Advanced Human Resource Management
- Targeted Interviewing Techniques the Techniques, the Benefits
- Career Development & Succession Planning
- Targets Setting & Performance Management Processes
- Training Managers to Train - Classroom Training Delivery Skills
- Effective Performance Appraisal Skills
- Guide to Setting Up a New HR Department
- Leadership Development
- Marketing Management
- Selling Skills & Sales Management
- Administrative Management Skills
- Personal Skills Development
- Excellent Report and Proposal Writing Skills
- Effective Communications at Work
- A Manager’s Personal Effectiveness
- Business Presentation Skills for Senior Managers
- Effective Management of Time
- Approach and Attitudes for Skillful Business Negotiations
- Starting and Running a Consultancy Practice
- Problem Solving and Decision Making Techniques
- Pre-Retirement Course - Managing a New Beginning
- Financial Management
- Production & Quality Management
