Latest vacancies at ikeja electricity distribution company -ikedc

Ikeja Electricity Distribution Company (IKEDC), one of the largest distribution companies in Nigeria seeks the services of young School Certificate holders as it moves to deepen technical expertise in the sector through sustainable human capital development. We have openings for energetic, enthusiastic and talented individuals to join our team across a range of technical roles. Considering the breadth of the opportunities available, school certificate holders in science related courses will have added advantage.


We expect candidates to be innovative and have the highest level of integrity.


Successful candidates will be trained on the job and be part of the team that will change the face of the Power Sector in Nigeria through innovation and sustainable knowledge transfer


Call Centre Agent


Job TypeFull Time
QualificationBA/BSc/HND
Experience2 years
LocationLagos
Job FieldCustomer Care

Role Purpose;


A customer-focused individual; will be responsible for a number of customer-oriented tasks in a call center environment. These responsibilities include: responding to customer open/close requests, customer inquiries, and requests for account information, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts.


Role Accountabilities;


Respond to billing inquiries and handle customers’ high bill complaints
Provide information about company programs, products and services
Report electric emergencies and outages
Provide data to customers requesting new services and/or construction
Seek resolution of customer complaints
Respond to utility commission and agency inquiries
Updating customer account.
Experience and Qualification;
Qualification, Experience and Essential Knowledge;


Bachelor’s degree in any relevant field with a minimum of at least 2 years experience as a call center agent


Skills;


Excellent oral/written communication and interpersonal skills
Professional and courteous demeanor
Ability to multi-task in a fast-paced, high-volume environment
Excellent problem-resolution skills
Strong systems skills
Ability to learn, retain and apply large amounts of product, procedure, policy and system information
Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals
Ability to accept and incorporate constructive feedback to improve performance
Flexibility in responding to change or business needs
Willingness to help peers
Excellent attendance and punctuality
Good team player
Self-starter
Male candidate is most preferred
Candidate must be fluent in Igbo or Hausa language
Graduate Technicians Programme


Job TypeFull Time
QualificationOND
Experience2 years max
LocationLagos
Job FieldEngineering / Technical

Role Statement:
The Ikeja Electricity Distribution Company is one of the Largest Distribution companies in Nigeria. In view of what we do, we want to engage the services and expertise of Young Trainee Technicians. We have openings for energetic, enthusiastic, talented and distinct individual to join our team across a range of technical ability, which include


DSO’S (Distribution Substation Operators)
Electrical Fitters (Electrical Maintenance & Fitters)
Cable Jointers


The breadth of our opportunities means that we are looking for OND/equivalent holders in Electrical/related courses. We expect that you will have the highest level of integrity, as well as being ambitious and highly creative.


Successful candidates depending on their choice of application will be trained in line with what they applied for and will be part of the team to turn around the Power Sector in Nigeria


Knowledge/Skills
Basic Knowledge of Microsoft Office Suites
Report writing.
Basic Knowledge of Occupational Health, Safety and Environment Management at the work place
Basic Knowledge of Electrical Control Panels
Ability to read and understand Electrical drawings and designs
Basic Technical Knowledge of Equipment Operation, Control & Maintenance


Minimum Qualification / Experience:
OND (Electrical) or its equivalent
0 - 2 Years of Experience
Maximum age is 27


Personality Traits:
Must be hardworking
Must be safety conscious
Must be a team player
Must be reliable, organized and detail-oriented
Must be ambitious with a ‘can-do’ attitude
Ability to work with little or no supervision
Result Oriented
Ability to respond to emergencies


Working Relationship
Technical Crew
Human Resources
All staff – Ikeja Electricity Distribution Company


Technicians Programme


Job TypeFull Time
QualificationSecondary School (SSCE)
Experience2 years max
LocationLagos
Job FieldEngineering / Technical

Knowledge/Skills:
Basic usage of Microsoft Office Suites
Report writing.
Knowledge of safety rules & procedures
General knowledge


Minimum Qualification / Experience:
Minimum of 5 Credits in WAEC/GCE/NABTEB or its equivalent including Maths and English
0-2 Years Experience
Maximum age is 27


Personality Traits:
Must be hardworking
Must be safety conscious
Must be a team player
Must be reliable, organized and detail-oriented
Must be result oriented
Ability to respond to emergencies


Working Relationship
Technical Crew
Human Resources
All staff – Ikeja Electricity Distribution Company


IT Infrastructure Analyst – Desktop Support Analyst


Job TypeFull Time
QualificationBA/BSc/HND
Experience2 years
LocationLagos
Job FieldICT

Overview of Role:
The Role of the Desktop Support Analyst involves the provision of technical support for personal computers and desktop applications, printers and other computer peripherals in a network environment. It includes the delivery, installation and setup of new computers (Laptops and Desktops) with approved software in the end user community within IKEDC.


Accountabilities


Infrastructure Support 70%
Complete software/hardware installs, upgrades, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities.
Maintain a central library for IKEDC Software, including reference manuals, installation guides, etc.
Keeping hardware inventories, application profiles, procedure manuals up to date and current
Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.
Work with end-users to develop an understanding of the needs and uses.
Organize end user training on effective and appropriate use of the company’s desktop resources
Collaborate with other team members to resolve complex issues.
Provide support for Vending PCs and other POS terminals.
Work with external vendors to resolve hardware and software issues
Troubleshoot hardware, software and LAN issues
Troubleshoot and configure Client wireless devices
Respond to incident requests relating end user computing


Personal and Team Development 20%
Share/spread knowledge with team members as well as internal teams(client services,service desk,development)
Pro-active in maintaining and increasing the teams and your own technical knowledge
Identify training needs or requirements for yourself,individually and for the team


Documentation 10%
Ensure incidents and problems are up-to-date
Ensure all technical and non-technical documentation is up-to-date
Contribute to management reports

Knowledge & Key Skills


Personal Qualities
Strong customer service and support focus with a desire to deliver a high quality service
Self-motivated and highly professional with ability to take owner ship and responsibility
Ability to multi-task,work under pressure and to tight deadlines
A desire to learn and improve skills and knowledge
Fastlearner, energetic and enthusiastic
Adaptable and flexible to business demands
Positive‘can-do’attitude
Team player


Functional Skills and Experiences
2+years’experience in supporting Windows Desktop Environment
Extensive problem solving and debugging skills
Experience in providing services to agreed SLA’s and OLA’s
Experienced in Problem and Incident Management
Experience with working in an ITIL environment
Excellent interpersonal and communication skills
Flexible in working out side of core business hours at short-notice

Technical Skills and Experiences
Experience with supporting multi-tier infrastructures
Experience in supporting Windows 7 and Microsoft Office 2010/2013 in a Microsoft Windows Server 2008 Network Infrastructure environment
Experience in diagnosing and resolving network connectivity issues using TCP/IP tools – PING, NSLOOKUP, NETSTAT etc.


Desirable
Experiencein Managing Windows 7 and Microsoft Office 2010/2013
Experience in the use of automated desktop deployment and software distribution tools
Technical degree/qualification in Desktop Management and Support


Critical Success Factors
Ability to establish and maintain effective relationships with team and department members and system users
Incidents and problems are resolved within SLA
Delivering projects within agreed timeframes
Compliance with departmental procedures and policies


Contact Purpose
Desktop Support Analysts
Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates,managing and prioritizing workload


IKEDC Staff
All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations


IT Infrastructure Team Lead
Individual and team meetings.


Customers
Technical escalation point,troubleshooting issues,testing,communicating updates/progress


Application Support Analyst


Job TypeFull Time
QualificationBA/BSc/HND
Experience3 years
LocationLagos
Job FieldICT

Overview of Role:
To provide high quality operational and technical application and systems support to IKEDC’s customers and internal business functions


Accountabilities


Infrastructure Support 70%
Provide Tier 3 application support on complex internally and externally developed applications
Administer and maintain all production and internal environments
Application monitoring,performance tuning and testing
Maintain system stability and high availability
Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems
Manage problems from identification through to deployment
Applying database and operating system upgrades and updates
Deploy application releases and configuration changes
Develop implementation, backup and roll-back plans
Act as a technical resource for internal and external projects
Adhere to appropriate departmental and company procedures and policies(i.e. change control, security and auditing, release, configuration, problem and incident management)
Maintain good working relationships with internal departments as well as third-party vendors and hosting providers


Personal and Team Development 20%
Share/spread knowledge with team members as well as internal teams(client services,service desk,development)
Pro-active in maintaining and increasing the teams and your own technical knowledge
Identify training needs or requirements for yourself individually and for the team


Documentation 10%
Ensure incidents and problems are up-to-date
Ensure release and configuration request are up-to-date with appropriate and backup plans
Ensure all technical and non-technical documentation are up-to-date


Knowledge & Key Skills


Personal Qualities
Strong customer service and support focus with a desire to deliver a high quality service
Self-motivated and highly professional with ability to take owner ship and responsibility
Ability to multi-task,work under pressure and to tight deadlines
A desire to learn and improve skills and knowledge
Fastlearner, energetic and enthusiastic
Adaptable and flexible to business demands
Positive‘can-do’attitude
Team player


Functional Skills and Experiences
3+years’experience in an hands-on application support lead/manager role
Extensive problem solving and debugging skills
Ability to independently apply production upgrades and support the products and technologies
Experience in providing services to agreed SLA’s and OLA’s
Excellent organizational, interpersonal and communication skills
Flexible in working out side of core business hours at short-notice


Technical Skills and Experiences
3+ years’ experience in administering Linux and Windows 2008 Server environments
Experience with supporting multi-tier infrastructures
3+ years’ experience in supporting and administering Microsoft SQL Server RDBMS
Experience in supporting Microsoft Windows Server 2008 Application and Web Servers

Desirable
Oracle Database Administration
Scripting(Perl, VBScript)
Technical degree/qualification
ITIL Problem Management Certification


Critical Success Factors
Achieving high levels of user satisfaction
Demonstration of ownership of problems
Measured contribution towards the reduction of aged problems
Measured contribution towards maintaining a level of expectations with customers internally/externally for services provided
System availability meets agreed SLA
Incidents and problems are resolved within OLA and SLA
Delivering projects within agreed time frames
Compliance with departmental procedures and policies


Contact Purpose


Infrastructure Analysts
Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates.


IKEDC Staff
All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations


IT Infrastructure Team Lead
Individual and team meetings.


Customers
Technical escalation point,troubleshooting issues,testing,communicating updates/progress


IT Infrastructure Analyst – Server and Network Man


Job TypeFull Time
QualificationBA/BSc/HND
Experience3 years
LocationLagos
Job FieldEngineering / Technical ICT

Overview of Role:
To serve as IT experts participating in a variety of analytical and technical assignments that include Implementation, administration, support and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment. This role is split between providing daily operational support for existing infrastructure and Project based work leading to the development and deployment of new infrastructure services.


Accountabilities


Infrastructure Support 70%
Implementation, support, monitoring and maintenance of IKEDC DataCentre and other site infrastructure and services, including but not limited to server and storage hardware, LAN and WAN services, telephony services, electrical supply (UPS, Inverter), cooling and fire suppressant systems and ensuring availability of infrastructure services.
Implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to server operating systems, messaging and database services, reporting platforms, terminal services, VPN, and all other software based systems which provide infrastructure underpinning IT Services.
Develop operational, installation, configuration and upgrade documentation for communication systems, hardware, network, security, storage, software and other computer related systems.
Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems.
Evaluate infrastructure services equipment and software for purchase; recommend new configurations, provides training or arrange for vendor training for system users.
Develop cost estimates and make recommendations for systems development and upgrades to existing systems.


Personal and Team Development 20%
Share/spread knowledge with team members as well as internal teams(client services,servicedesk,development)
Pro-active in maintaining and increasing the teams and your own technical knowledge


Documentation 10%
Ensure incidents and problems are up-to-date
Ensure all technical and non-technical documentation is up-to-date
Contribute to management reports


Knowledge & Key Skills


Essential


Personal Qualities
Strong customer service and support focus with a desire to deliver a high quality service
Self-motivated and highly professional with ability to take owner ship and responsibility
Ability to multi-task,work under pressure and to tight deadlines
A desire to learn and improve skills and knowledge
Fastlearner, energetic and enthusiastic
Adaptable and flexible to business demands
Positive‘can-do’attitude
Team player


Functional Skills and Experiences
3+years’experience in an hands-on Server and Network Administration role
Extensive problem solving and debugging skills
Experience in providing services to agreed SLA’s and OLA’s
Experienced in Problem and Incident Management
Experience with working in an ITIL environment
Excellent interpersonal and communication skills
Flexible in working out side of core business hours at short-notice


Technical Skills and Experiences
Experience with supporting multi-tier infrastructures
Experience in supporting Microsoft Windows Server 2008 Network Infrastructure environment
Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
Knowledge of technical analysis, implementation, configuration, and HP Servers and EMC Storage infrastructure


Desirable
Oracle Database Administration
MSSQL Server(2008/2012) Administration
Scripting(Perl,MS-DOS)Java programming
Experience in administering Linux and Windows environments
Technical degree/qualification


Critical Success Factors
Ability to support a variety of technologies, business departments and systems, and independently resolve problems and pro-actively communicate solutions.
Ability to effectively make oral and written reports and presentations and prepare clear and concise documentation
Ability to establish and maintain effective relationships with team and department members and system users
System availability meets agreed SLA
Incidents and problems are resolved within OLA and SLA
Delivering projects within agreed time frames
Compliance with departmental procedures and policies

Contact Purpose


Infrastructure Analysts
Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates.


IKEDC Staff
All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations


IT Infrastructure Team Lead
Individual and team meetings.


Customers
Technical escalation point,troubleshooting issues,testing,communicating updates/progress


Method of Application


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