Front Desk Officers Needed in a Four Star Hotel In Ikoyi Lagos

A Four Star Hotel in Ikoyi needs the services of Front Desk Officers.


Responsibilities:

• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  
• Administer all reservations, cancellations and no-shows, in line with company policy
  
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
  
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
  
• Conduct regular security checks throughout the day and report any security issues to line manager
  
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
  
• Provide reports, as required, for housekeepers and management
  
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
  
• Maintain personal knowledge by completing in-house training and workbooks
  
• Always adhere to all company policies and procedures and licensing laws
  
• Be involved and contribute at team meetings
  
• Carry out instructions given by the management team and head office
  

Qualifications and Requirements:

• Must have HND or BSc in Hotel and Catering Management or related Discipline.
  
• Minimum of 5 years working experience
  
• Excellent communication and interpersonal skills
  
• Must be computer literate
  
• And excellent customer relationship skills

If you meet the requirement, send your CV to [email protected]