▌Detailed Job Description
Job title: Customer Service HQ
Reporting to: HRM HQ
Salary: N112, 000/month
Hours: Full time employment (30hrs/week)
Location: Lagos, Nigeria.
[IMG]file:///C:\Users\DSTER~1\AppData\Local\Temp\msohtmlclip1\0 1\clip_image001.gif[/IMG]Purpose of the position
Work with top clients to achieve tangible results in favour of the company. This position is pure potential driven and with high importance & company significance.
[IMG]file:///C:\Users\DSTER~1\AppData\Local\Temp\msohtmlclip1\0 1\clip_image001.gif[/IMG]Responsibilities & duties
▌Responsibility 1 – To handle all clients with utmost integrity in a professional & responsible manner at all times.
Work standard – Unit appraisals will reflect the true effort of all staff in this unit. Areas of focus are; time frame & number of completed tasks per week
▌Responsibility 2 – To manage the daily operations of the office including organising mail, couriers, catering and travel. Staff needs to be able to use MS EXCEL confidently, to arrange global travel and to work on their own.
Work standard – At the end of each working week, all client catering events for the following week must be finalised.
▌Responsibility 3 – Punctuality to all client events and new client recognition. You must be available for all CS trainings holding at the company HQ.
Work standard – Attendance records are kept electronically to check staff participation & evaluate performance.
▌Responsibility 4 – Staff are expected to report duly to the HR unit for referral checks twice a week. HR is in charge of this, but CS staff will be rated based on openness to this exercise.
Work standard – At the end of each working week, all client referral events for the following week must be finalised.
[IMG]file:///C:\Users\DSTER~1\AppData\Local\Temp\msohtmlclip1\0 1\clip_image001.gif[/IMG]Academic & trades qualifications
Essential Desirable Standard further education qualifications OND, HND or B.Sc. Certificate in Office Administration Advanced Excel course Project coordinating certificate NIM, Chartered Member, PMP
[IMG]file:///C:\Users\DSTER~1\AppData\Local\Temp\msohtmlclip1\0 1\clip_image001.gif[/IMG]Work experience & skills
Essential Desirable Minimum one year general administration/ reception experience Experience working within a formal environment
[IMG]file:///C:\Users\DSTER~1\AppData\Local\Temp\msohtmlclip1\0 1\clip_image001.gif[/IMG]Personal qualities & behavioural traits
Essential Desirable Friendly & jovial Cheerful Written and verbal communication skills Attention to detail Punctuality Timely with 30mins to spare Honest & sincere True Christian
[IMG]file:///C:\Users\DSTER~1\AppData\Local\Temp\msohtmlclip1\0 1\clip_image002.gif[/IMG]Relationships
With Purpose
- Recruitment Officer
Person(s) in charge of your wellbeing and training at the company.
- General Manager
This position will trained by the General Manager with ongoing support and supervision
- Marketing Manger
Part of the HR team in charge of client referrals and support.
Performance review period: Every three months
Method to apply: Send detailed resume using Phone Number as subject to [email protected]
Deadline: All applications are valid till 17th June 2013.
