SERVICE SKILLS LTD (RC 943435)
PRESENTS
CUSTOMER SERVICE APPRECIATION TRAINING

DURATION: 1 DAY

COURSE CONTENT:

  • What is Customer Service
  • Customer Service Principles
  • Benefits of excellent customer service
  • Identifying customer’s expectations
  • Listening and Questioning Skills
  • 7 C’s of Customer Service
  • Handling Irate Customers
  • Turning complaints into opportunities
  • Effective Telephone Techniques
  • Speed in Customer Service
  • Service Recovery
  • Do’s and Don’ts in Customer Service


FOR WHOM:

  • Marketing Executives
  • Customer Service Officers
  • Sales Executives
  • Call Center Representatives
  • Client Service Officers
  • Relationship Officers
  • Front Office Staff
  • Those seeking a customer service position
  • Those new to a customer service role
  • Fresh Graduates
  • NYSC Members
  • Entrepreneurs
  • Every one that deals with customers, either internal or external, face- to- face, or over the phone.


TRAINING METHODOLOGY: Training will be delivered via lectures supported by video sessions, group discussions, case study analysis and role plays.
DATE: Saturday, 23rd March, 2013
TIME: 9am- 5pm

VENUE: NDM TRAINING CENTRE, PLOT CL2 Ikosi Road, (Opposite Diamond Bank and Daystar Church) Oregun, Ikeja, Lagos.
FEE: N14,000 per participant for payment before 19th March 2003, N16,000 on training day. Youth Corpers are to pay N12,000. This covers course materials, tea/snacks, lunch & certificate. Payment is to be made to Diamond Bank Account No: 0030545943 in favour of SERVICE SKILLS LIMITED.

REGISTRATION: To register send an email to [email protected] or [email protected] or sms to 08023981381 or 01-8429572 and indicate your name and email address. Names should be written as they are to appear on the certificate. Registration closes Wednesday 20th March 2013.

LIMITED SEATS AVAILABLE