Vacancy for customer service personnel (female)

JOB LOCATION: ABEOKUTA
Our client is a leader in the insurance sector; due to expansion and growth, they require the service of a Customer Service Personnel in the Abeokuta branch to maintain good customer relationship, enlighten customers on company’s products and service.
Job Title Customer Service
Reports to Unit Head
Department Customer Service

Functions & Responsibilities:
Attending to customers’ enquiries and complaints.
Distribution of policy statements of account to policyholders
Updating customers’ information on the system.
Reconciliation of policy accounts.
Issuance of tax rebate certificates on demand.
Providing letters on request to customers about enquiries on their policies.
Keeping a daily log of customer activities
Periodic preparation and submission of reports on activities to Group Head Customer Services Group
Providing information to prospective clients about various products.

Key Performance Indicators:

Improved Retail Business Income
Increase in Number of Policies per customer

Required Knowledge Skill /Abilities:

Good Knowledge of Insurance and the regulatory frameworks.
Excellent communication skills
Must be proactive, flexible and result oriented.
Comfortable in a rapidly changing environment
Computer Literate.

Generic Skills:
• Selling
• Negotiation / Problem-solving
• Relationship Management
• Assertive /Influencing
Professional Requirements Qualification:
• First degree in Insurance, Actuarial Science or any Social Sciences or Humanities discipline.
Experience:
Minimum of 1-2 years’ Experience
Prior Experience in a similar role is an added advantage.
Salary & Application:
N44, 000 other benefit include Hmo & Pension
Application closes 11^th August, 2014.
Qualified candidates who reside in Abeokuta should please forward their passport pictures and CVs to [email protected] using ‘Customer Service – A’ as subject of mail. Only experienced and qualified customer service candidates who reside in Abeokuta will be considered.