Vacancy - Application Support Analyst: CODE: ASA-11

We are an indigenous software development and sales organization with our head office in Lagos. We are currently looking for an Application Support analyst in our Head Office.

Job Description -

• Provide first and second tier support for all applications.
• Ensure quality services are delivered and performed to the agreed SLA’s ensuring expectations are achieved or exceeded.

• Minimize service disruption and the facilitation of service restoration within agreed SLA’s.
• Take ownership of the Incident Management process and act as the final point of technical escalation on clinical application issues, diagnosing root cause through a structured process of investigation.
• To manage the life cycle of problems from problem identification, through root cause analysis, to the completion of associated remediation tasks of problems resulting from incidents in the production.
• Lead Root Cause Analysis activities to successfully identify root causes of problems.
• Proactively identify problem trends and known error conditions and work towards a permanent solution.
• Assist in the training and induction of new staff into the Application support team.
• Provide specialist professional advice and support throughout in relation to the support of all applications.
• Undertake strategic planning in relation to application system upgrades, new releases and migration to new systems both local and national.
• Develop and maintain Application Support standards and procedures and other documentation as required.
• Participate in software testing; help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the Technical Support and the Customer/End User perspective).

Qualifications

• Bachelor's degree in Computer Science Information Technology or other related field
• SQL 2000/2005/2008 &/or Oracle 9i/10 Skills
• Communication and listening skills
• Research and analysis skills
• MS Access &/or Crystal Report Writing Skills
• MS XP, 2003- 2007, and MS Office Product Experience

• Client Server and Web Application experience

Only qualified candidates should forward their resumes as soon as possible to [email protected] using the code as the subject of mail.