VACANCY 2

JOB TITLE: Application Management L2 JOB CODE:
NUMBER OF POSITIONS OPEN: 3 (one per country)
REPORTS:LOCATION: Kenya, Nigeria, and Ghana
CLOSING DATE: Open Until Filled

SUMMARY
Our client is a leading telecommunications service provider within the region, with a presence in 16 different Countries.
Our client is seeking an Application Manager L2.

PRIMARY RESPONSIBILITIES
· Documentation,
· Shift operations planning and coordination,
· Reporting and presentations,
· Work together with other local technical groups in order to resolve customer issues effectively,
· Provides assistance to team members and achieve individual and team tasks,
· Work together with external technical groups in order to resolve customer issues effectively,
· Actively troubleshoot monitoring and reporting issues.
SKILLS AND REQUIRMENTS
· Graduate, BE, MCA or Equivalent, Post Graduates.
· 3-4 years experience in providing L1/L2 support in Telecom domain and with at least 2-4 years experience in
supporting Telecom VAS software products/applications,
· Advanced knowledge of SS7 and Telecom,
· Advanced knowledge of Telecom and Networking fundamentals, and of UNIX administration,
· Problem Debugging/isolation skills for applications/DBs/Interfaces,
· Vendor coordination and conflict management skills,
· Write well constructed shell scripts with functional routines,
· Deal with customers in a professional and courteous manner which keeps them informed and offers value on a daily
basis,
· Sound understanding of VAS Services, call flows, GSM, SS7, clustering solutions,
· Understand the impact of particular processes along with what processes should be running on a server and how they
should be configured,
· Solid understanding of storage, including SAN attached and local storage,
· Thorough understanding of monitoring and reporting tools,
· Demonstrates self assurance in own actions, judgments and capabilities,
· Excellent communication skills – written and oral.

HOW TO APPLY
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to send
their applications with detailed CV names and contacts of 3 referees, current telephone number and email address to [email protected] and copy [email protected]
Kindly quote the job title on the subject line of your application.
Only short listed candidates will be contacted.