Urgently Needed - Customer Relation Officer Code: CRO 2013

An Information Technology organization located on Lagos Island - VI welcomes applications from young, vibrant and customer oriented personnel for the post of Customer Relation Officer - CRO 2013.

Responsibilities:

• Managing of customers as well as maximize relationship building opportunities.
• Proactively seek to identify customer needs and effective at cross-selling and referring leads to the appropriate persons or departments for follow-up.
• Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution
• Assist in the analysis of customer trends to enhance sales and service management process
• Assist in ongoing service related initiatives/projects
• Promote our products and services
• Ensure customer service policy are developed for organizational use
• Perfect understanding of the organization’s products or services and keeping up to date with changes

Pre-requirements:

• HND or B.sc in Mass Communication or Equivalent
• 2- 4 Years work experience in an IT firm
• Good communication skills, service oriented and client focused
• Not more than 40 years old
• Computer proficiency

All qualified and interested candidates should forward their resumes to [email protected] on or before 21^st January, 2013 using the code as the subject of the mail.