Secretary/Customer Relation Officer

A Specialty Catering Services Company requires the service of an experienced Secretary/Customer Relation Officer.



Job Duties & Responsibilities

The Secretary/Customer service officer is required to;

• Attend to all customers promptly and with courtesy - physically and on phone
• Generate business by marketing new customers through appropriate propositions and ethical sales methods like cold calling
• Manage existing customers through appropriate propositions and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction.
• Assist customers with service and menu information to aid decision making
• Perform duties of customer data management
• Advise business development, accounts and production department of service requests
• Respond and follow through on customer enquiries
  
  Competencies:
  
• Oral Communication
• Relationship Management
• Admin & Logistics Management
• Attention to details
• Customer Focus
• Customers Satisfaction Measurement
• Document & Records Management
• Initiative / Judgement
• Prioritisation

Educational Qualifications, Certifications and Experience:

• OND in any related discipline
• 1 -2 years relevant work experience

Quantified applicant should send CV to [email protected]