A Specialty Catering Services Company requires the service of an experienced Secretary/Customer Relation Officer.



Job Duties & Responsibilities

The Secretary/Customer service officer is required to;

  • Attend to all customers promptly and with courtesy - physically and on phone
  • Generate business by marketing new customers through appropriate propositions and ethical sales methods like cold calling
  • Manage existing customers through appropriate propositions and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction.
  • Assist customers with service and menu information to aid decision making
  • Perform duties of customer data management
  • Advise business development, accounts and production department of service requests
  • Respond and follow through on customer enquiries

    Competencies:
  • Oral Communication
  • Relationship Management
  • Admin & Logistics Management
  • Attention to details
  • Customer Focus
  • Customers Satisfaction Measurement
  • Document & Records Management
  • Initiative / Judgement
  • Prioritisation


Educational Qualifications, Certifications and Experience:


  • OND in any related discipline
  • 1 -2 years relevant work experience


Quantified applicant should send CV to [email protected]