Implementation Manager Code: IM2012

We are an indigenous software development and sales organization with our head office in Lagos. We are currently looking for Implementation Manager in our Head office.

Roles & Responsibilities

• Own the technical knowledge of our preferred hardware
• Be Primary Technical Contact (Hardware) for Concept Nova to Partners and Clients
• Lead operations in the implementation projects for Client installations
• Take the initiative in market research of other new hardware and their capabilities
• Play proactive role in the recruitment and training of Implementation Technicians contract-hired for implementation projects
• Ensure that projects are implemented within time and cost.
• Provide clients with acknowledgement and speedy resolution when their requests are escalated.

Pre-Requisites

• Electrical Engineering background
• Excellent communication skills (verbal and written)
• Project management experience
• 3+ Years experience installing and maintaining GPS trackers

Key Performance Indicators (KPIs)

• Implementation
  
  • Quality
  • Project time
  • Project cost
  
  
• Support
  
  • Response time
  • Time to Resolution
  • Client Satisfaction

All qualified and interested candidates should forward their resumes to hrvacancy536@gmail.com using the code as the subject of mail.