Customer care representative

RESPONSIBILITIES:
*Responds to incoming customer calls concerning new and existing customer accounts within a call center environment.
* Maintains company standards during recorded calls in order to ensure high quality service.
*Receives incoming calls and makes outbound calls when necessary.
*Receives and remedies customer complaints and grievances.
*Records all calls in detail.
*Receives request for new account service and account cancellation.
*Services existing accounts.
*Perform other duties as needed.

REQUIREMENTS:
*Minimum of HND.
*Quick Thinking Skill.
*Research and Troubleshooting skill.
*Interpersonal Skills
*Computer Skills.
*Resident of Lagos State.

Qualified candidates should forward their CV to:[email protected]