Content Production Manager

Industry Trade / Services
Specialization Administration & Office Support,
Minimum Qualification Degree
Required Experience 1 - 3 years
Application Deadline 2013-02-12

Konga.com is a one-stop online store that provides the shopper with a wide selection of products to meet their beauty, health and lifestyle needs. Our mission is to make people unbelievably happy by delivering an incredibly simple and convenient way to buy things online.


Reports To - Head, Operations


Job Summary:

• Responsible for generating a volume of product listings per month whilst ensuring there is a high standard for the on site content and the processes behind it.
• To drive online revenues, in line with the annual business
• Plan, by maximising the conversion of online visits into profitable sales and by optimising cross sell focusing predominantly on four key areas: content, promotions,
• campaign and site optimisation.

Principal Duties and Responsibilities;

• Plan and coordinate all aspects of online content development, including conceptualization, documentation, design and deployment.
• Ensure monthly targets are met for new product listings
• Develop efficient systems and processes both in-house and with agencies to ensure listed product numbers are increased
• Work with category managers to ensure products have a high quality of information, targeted at the right audience
• Manage and motivate a large team of editors and producers
• Ensure consistency for graphic design tasks and web page improvements, focusing on changes which will improve user experience and increase conversion rates
• Oversee the production of new online stores
• Manage the development and creation of non-product listing content including buying guides and editorial content
• Work with Content Team to suggest and develop graphics and content to maximize the customer experience and generate conversion.
• Ensure quality of content by maintaining, reviewing and approving content for website display.
• Build and maintain close working relationships with the Buying team and ensure constant communication in relation to workflow status
• Liaising with the Merchandising team to ensure constant awareness of best-selling brands/product categories.
• Track and monitor workflow, maintaining a quality control process to ensure all categories are represented within guidelines and with maximum effect.
• Manage, develop and appraise direct reports, using a clear set of responsibilities and KPI's
• Perform other duties assigned by the unit head

Qualifications and Requirements:

• Bachelor’s Degree in Business, Marketing, or other related field
• MBA is an added advantage.
• Minimum of 2-4 years experience in content production/e-commerce marketing role is required.
• Knowledge of large-scale Web Technology/e-Commerce platforms and content management systems desirable.
• Advanced knowledge of HTML, Photoshop is required.
• Significant experience in a content and web production leadership position, ideally at an online retailer
• Excellent team leadership skills
• Experience managing third-party content producers
• Advanced excel skills, preferably for the use of bulk content upload processes
• A track record of developing and improving processes
• Experience with using Content Management Systems
• Strong communications skills
• Strong problem solving skills and conflict resolution with an emphasis on customer service is required
• Strong project management skills, with experience in managing technology and operational projects are required.

Key Performance Indicators

• Meet 100% delivery timelines on content designs
• Display a high level of creativity & innovation
• 0% error in final designs/outputs

http://jobs.vanguardngr.com/job/?id=183122