Chips Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology, Systems Integration, Engineering, Power Solution (Inverter), Networking, Sales and Software Development.

We are recruiting to fill the below position;

Job Title: Customer Service/Front Desk Officer

Job Location: Lagos

Responsibilities

  • Provide information to callers
  • Ensures knowledge of staff movements in and out of organization
  • General administrative and clerical support
  • Prepare letters and documents
  • Receive and sort mail and deliveries
  • Maintain appointment diary either manually or electronically
  • Organize meetings
  • Tidy and maintain the reception area
  • Should be very much familiar with MS Office and Internet.
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer time-frames
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process.


Education and Experience

  • B. Sc. or HND in relevant discipline
  • 3 - 4 years minimum experience in related field is required
  • Must be a FEMALE
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • knowledge of computers and relevant software applications
  • Ability to type fast
  • Knowledge of administrative and clerical procedures
  • Numeric, oral and written language applications
  • Product knowledge


Key Competencies:

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance


APPLY HERE

Note

  • Only successful applicants will be contacted.


Application Deadline: 28th August, 2013.