Vacancy for Customer Service/Front Desk Officer

Chips Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology, Systems Integration, Engineering, Power Solution (Inverter), Networking, Sales and Software Development.

We are recruiting to fill the below position;

Job Title: Customer Service/Front Desk Officer

Job Location: Lagos

Responsibilities

• Provide information to callers
• Ensures knowledge of staff movements in and out of organization
• General administrative and clerical support
• Prepare letters and documents
• Receive and sort mail and deliveries
• Maintain appointment diary either manually or electronically
• Organize meetings
• Tidy and maintain the reception area
• Should be very much familiar with MS Office and Internet.
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer time-frames
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.

Education and Experience

• B. Sc. or HND in relevant discipline
• 3 - 4 years minimum experience in related field is required
• Must be a FEMALE
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• knowledge of computers and relevant software applications
• Ability to type fast
• Knowledge of administrative and clerical procedures
• Numeric, oral and written language applications
• Product knowledge

Key Competencies:

• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance

APPLY HERE

Note

• Only successful applicants will be contacted.

Application Deadline: 28th August, 2013.