Vacancy for Customer Service Agents

Phillips Consulting Nigeria is recruiting Entry Level Customer Service Agents for a major Telecom client.

Job Title: Customer Service Agents

Responsibilities

• Attending to walk in customers
• Excellent Customer Service
• All customers are to be served within the agreed time limits for both regular and High Value Customers.
• Must at all times deliver an extremely high level of customer service in an efficient, friendly and professional manne
• Customer Handling Time

Reporting

• Provide daily feedback on business activities.
• Care of Company asset

Skills & Competencies

Computer Skills:

• Ability to use a computer is required. Passable typing skills ( at least 27 wpm).
• Knowledge of Microsoft Office package.

Customer Service Skills:

• Passion for customer satisfaction and service delivery (customer centric)
• Good communication skills
• Patient
• Excellent listening skills
• Attention to detail
• Empathetic

Additional Job Specific Requirements

• Basic understanding and knowledge of GSM market and Telecoms products and services
• Additional language can be one of Yoruba, Hausa, Ibo and Pidgin. The minority languages might come in useful depending on the showroom location
• It is required that each agent be bilingual with fluent spoken English language and at least one major Nigerian language in addition.

Qualification
OND

Application Closing Date: 5th April, 2012

How To Apply
Interested candidate should:
click here to apply online