Ourcompany Global international plc.sited in Lagos Island is a multi-national company set aside to create value forour stakeholders by ethically delivering differentiated products and bypartnering with our clients to proactively manage their risks. We seeks toemploy able and energetic persons to occupy the following vacant position:
Customer care Representatives(CONTISSS 10)

Job Description
As Call Centre Representative you will perform all official duties assigned toyou by the Regional Technical Officer of the Company as the case may be. Yourduties include but are not limited to the following:
• Answer calls and respond to customer requests professionally.
• Handle and resolve customers’ complaints and provide customers with productand services information.
• Follow-up on customer inquiries not immediately resolved.
• Identify and escalate priority issues and refer grievances to designateddepartments for investigation.
• Research required information using available resources.
• Obtain possible customer leads.
• Attract potential customers by answering product and services questions,suggesting information about other products and services.
• Resolves product or services problems by clarifying the customers’ complaint;determining the cause of the problem; selecting and explaining the best solutionto solve the problem.
Qualifications:
A minimum of University Degree/Higher National Diploma or its equivalent withSecond Class division in any discipline.
Computer literacy with a good understanding of MS Office Suite.
Fresh graduate with NYSC discharge certificate are encouraged to apply
General Requirements:
• Must bepresentable and have good communication skills
• Musthave good report writing skills
• Ability to work under pressure
• Good inter-personal skills
• Mustbe willing to travel within and outside the country.
Salary and incentives verycompetitive and attractive
Allapplications and CVs should be forwarded to [email protected]on or before 22nd March, 2013.