Unilever Nigeria Plc Job vacancies for Customer Care officers

Job Description

Consumer Care Line
Reference
00273985
Job Level
Blue Collar
Area of interest
Supply Chain
Location
Oregun
Country
Nigeria
Salary(per annum)
500K – 1M
Job Description
1.Receiving consumer/customer feedback via mail, manual or toll free line (8am – 5pm)
2.Downloading consumer/customer via toll free line (received after office hrs)
3.Classifying feedback into different categories (complaints i.e. Business, Product or packaging, commendation, enquiry etc)
4.Summing up feedback monthly for circluation
5.Serving as first Contacts to consumer/customer to acknowledge receipt (if it’s a complaint) or get further details
6.Visiting complainants as applicable to retrieve samples
7.Participating in complaints resolution
8.Sending details of feedback to responsible function/person as applicable and obtain action and revert to consumers
9.Carry our Key Distributor/ Distribution Channel warehouse audits where necessary and write reports
Valid till
21 Nov 2012
Minimum requirements
Mininmum OND in any relevant field








http://www.unilevernigeria.com/careers/further/#top

i can't seem to update my profile,
pls can anybody help me wit d procedure?

Quote:

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Originally Posted by korey

i can't seem to update my profile,
pls can anybody help me wit d procedure?

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i jst applyd nw . jst go 2 the link and select the job from the box and den search for itit wld open a place for you to fill ur info and click save den go to the job search and click on d job u want to apply for den u wld c ur datas den check and go dwn and click apply and its done.hope dis helps

Pls! Can somebody in house tell me where to start from after clicking on d link?

pls what is their test or recruitment process like? anyone?

Thanks allot for this information, you guys are doing a great job

Quote:

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Originally Posted by free2ryhme

Job Description

Consumer Care Line
Reference
00273985
Job Level
Blue Collar
Area of interest
Supply Chain
Location
Oregun
Country
Nigeria
Salary(per annum)
500K – 1M
Job Description
1.Receiving consumer/customer feedback via mail, manual or toll free line (8am – 5pm)
2.Downloading consumer/customer via toll free line (received after office hrs)
3.Classifying feedback into different categories (complaints i.e. Business, Product or packaging, commendation, enquiry etc)
4.Summing up feedback monthly for circluation
5.Serving as first Contacts to consumer/customer to acknowledge receipt (if it’s a complaint) or get further details
6.Visiting complainants as applicable to retrieve samples
7.Participating in complaints resolution
8.Sending details of feedback to responsible function/person as applicable and obtain action and revert to consumers
9.Carry our Key Distributor/ Distribution Channel warehouse audits where necessary and write reports
Valid till
21 Nov 2012
Minimum requirements
Mininmum OND in any relevant field








http://www.unilevernigeria.com/careers/further/#top

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Quote:

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Originally Posted by vanillamilkshake

pls what is their test or recruitment process like? anyone?

---

From the experience I had with them, they will call u to schedule a telephone interview with them,
after the phone interview, if you are successful, they will send you a mail inviting u for a face to face interview.

Pls I got a msg from link comm ltd as regard the unilever customer care service officers. But the msg is quite baffling.
DearCandidate,



With reference to your application sent to Links Communication Limited, after much analyses of your CV, we are please to inform you that, you have been invited for a brief discussion with the HRM of Link Communications Limited for your posting to Unilever Nigeria Plc.

Note that, there will be a reduction of 10% of your salary for the first month which will be in a written agreement between you and Links Comm. Limited, after that you will have no business with us.



Meanwhile, you are hereby invited for a brief discussion with the HRM of Link Communications Limited.

This is a requirement to meet you in person and review your credentials.

Please find details of your invite below:



Date: 22nd December 2012

Time:11:30am
Venue: University of Lagos Multi-Purpose Hall (Main Campus) Akoka.

Required Materials: You should come along with 2 passports, original copy of your credentials and the invitation letter for security check point.

Note: You are to pay the sum of N2, 200 Naira for Medical, as external doctor will be at the venue and a file will be opened for you that will comprise your entire document including the medical result that will be taking to the place of your posting.


Find details of the account number below:

Bank Name: Ecobank
A/C Number: 0183054338
A/C Name: Olawale Rotimi

Please, come with the Teller to the venue, we don't accept money at the venue. This is for security reasons due to previous experience.



Yours Faithfully,

Olawale Rotimi

HRM

Pls who else got this msg or is dis a scam

Abeg jor......dis wan na scam!....1st of all,did u apply 4 d above position?...if u did......den try n confirm frm Unilver if dey ve anytin 2 do wit dis self acclaimed consultancy firm!.........but i doubt if unilever will have anytin 2 do wit dis pple.....bcos i applied 4 dere Grdauate Trainee position...n i did dere test!....

I applied for the position but the msg sounds ridiculous

Ignore them plss..They are fraudsters.
They hav been using d same message technique as far back as june dis year.
Besides, no interview, just medicals and direct posting 2 Unilever???
Pay into an individual's acct, nt even a company acct???
Their English is not even clean and professional.
Abeg, dont waste Ur time..
Ur job will come....

Quote:

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Originally Posted by funmilolaaj

Pls I got a msg from link comm ltd as regard the unilever customer care service officers. But the msg is quite baffling.
DearCandidate,



With reference to your application sent to Links Communication Limited, after much analyses of your CV, we are please to inform you that, you have been invited for a brief discussion with the HRM of Link Communications Limited for your posting to Unilever Nigeria Plc.

Note that, there will be a reduction of 10% of your salary for the first month which will be in a written agreement between you and Links Comm. Limited, after that you will have no business with us.



Meanwhile, you are hereby invited for a brief discussion with the HRM of Link Communications Limited.

This is a requirement to meet you in person and review your credentials.

Please find details of your invite below:



Date: 22nd December 2012

Time:11:30am
Venue: University of Lagos Multi-Purpose Hall (Main Campus) Akoka.

Required Materials: You should come along with 2 passports, original copy of your credentials and the invitation letter for security check point.

Note: You are to pay the sum of N2, 200 Naira for Medical, as external doctor will be at the venue and a file will be opened for you that will comprise your entire document including the medical result that will be taking to the place of your posting.


Find details of the account number below:

Bank Name: Ecobank
A/C Number: 0183054338
A/C Name: Olawale Rotimi

Please, come with the Teller to the venue, we don't accept money at the venue. This is for security reasons due to previous experience.



Yours Faithfully,

Olawale Rotimi

HRM

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Hello House,

This mail is a scam, please don't fall into their hand. Inshallahu may God Almighty punish you for what you what to do as scam. God will never answer your prayer and all bad things will be happen to all you guys that did not want to desist from all this fraudulent act/scam people looking for job not even job that pays well but job of 40k-70k.



Unilever brought out an advert for Customer Service Officer and Quality Assurance Inspector/Analyst and the advert closes on 21st November 2012. I applied for my wife as Quality Assurance Inspector/Analyst and she was called by Assistant Learning and Talent Specialist of Unilever Nigeria PLC (she), around early December 2012, for a Phone Interview. After which she was called for the face to face interview in their office and she told my wife to check her mail for the invitation letter. this is the body of the letter: YOU WILL SEE THAT THERE IS NO DOUBT IN THIS E-MAIL COMPARE TO THE ONE YOU RECEIVE (UNILEVER IS A BIG FMCG COY OPERATED IN NIGERIA SINCE 1923 AND WILL NOT DO RECRUITMENT. PLEASE HOUSE SHINE YOUR EYES)

Dear Applicant,

As earlier discussed, I am happy to invite you for an interview for the role of Quality Analyst Role (please see Job Description attached).


Please see details below:

Date: Friday 28^th December, 2012

Arrival Time: 12 noon
Place: Unilever Nigeria Plc, 1, Billings way Oregun Ikeja Lagos

State
Contact: XXXXXXXXXXX (Name), Assistant Learning and Talent Specialist.



Please see below as well a list of credentials you are required to bring along:

§ Proof of identification with passport photograph.
§ First degree certificate (original and one photocopy)
§ Secondary school leaving certificate (original and one photocopy)
§ Secondary degree certificate (masters) if any is quoted on cv (original and one photocopy)
§ All relevant educational and professional qualifications quoted on cv (original and one photocopy)
§ Last four months pay-slip (original and one photocopy)
§ Offer letter from present employer (original and one photocopy)
§ Birth certificate (original and one photocopy)
§ NYSC certificate (original and one photocopy)

If you require any further information or assistance, please contact me on xxxxxxxxxx.



Cheers,
XXXXXXXXXX

Assistant Recruitment and Learning Specialist
Unilever Nigeria Plc
1 Billings Way, Oregun
Ikeja, Lagos
Ext: xxxxxxxxxxx

Email: [email protected]