Teller Services Manager needed at Standard Chartered Bank
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Teller Services Manager
Job ID: 292677
Job Function: Consumer Banking
Job Description
- Observation of queue time and length and length and taking action as needed to capacitise serving counters and/or managing customer traffic.
- Ensure that branch premises are maintained to the specific standard.
- Manage or recommend workflow changes for greater efficiency.
- Resolving investigations and enquiries initiated by customer enquiry to the specified standard .
- General reconciliations and compliance activities (which can be individually assigned) which may typically include:-
- ATM cash loading
- Dual control of cash function
- Control of security stationery - Review of processing entries and vouchers
- Management of vault cash holding
- Dual vault custodian
- Follow-up with customers for checkbook and retained ATM card collection
- Review of reconciliation proofs for daily control as well as surprise audit proofing
- Preparation of service quality, Compliance Certificate & Productivity management reports and other regulatory returns
- Rectification of internal controls issues
- Staff supervision, coaching and training – daily organization of workfkow/breaks and staff levels, and coaching/training where necessary for improved performance
- Sales referrals – where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff
Key Roles & Responsibilities
- Improve response time to service delivery failures to internal and external customers by achieving 98% reporting and escalation of all issues.
- Ensure an efficient operational platform for effective service delivery.
- Ensure that interdepartmental dependencies are well managed by adhering to Service Level Agreements to reduce conflicts
- Ensure full compliance with Group policies and codes including KYC/KCSA/KRI/CRM requirements
- Ensure and demonstrate effective implementation and usage of OR Toolkits
Qualifications & Skills
- B.Sc University degree (2:2 Minimum)
- 4 Years Banking Operations experience
- Strong interpersonal and communication skills
- Strong knowledge of administrative procedures
- Good knowledge of transaction processes
- Demonstrate a highly customer oriented focus
- Knowledge of bank policies and products
- People management skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
How To Apply
You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website Standard Chartered Bank - Careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application
- It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
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Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
