Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Standard Bank values original thinkers with genuine insight and the team commitment that will help our clients outperform the market. As Africa’s largest and most respected bank, our Global Markets division offers you an outstanding opportunity to rapidly develop your banking talents. You will work across a range of financial instruments, operating within very different markets and countries.
Our ambitious plans now mean we are looking for a highly experienced Manager, Global Market Operations
We are recruiting to fill the above position of:
Job Title: Manager, Global Market Operations
Job ID: 12222
Job Location: Nigeria
Position Description
Support and assist the Head, Production by providing efficient and effective planning and management of the people, systems and processes within the Global Market Operations team so as to provide a level of operational efficiency and customer intimacy required for best customer experience and minimize operational losses as well as ensure good external relationships.
Represent GMO Internally & Externally at industry representative forums and other forums pertaining to GMO
Key responsibilities
Strategic Execution
- Ensure appropriate policies and procedures are in place for all functions within unit and ensure they are up-to-date
- Ensure that all GMO documentation/products and compliance process are executed accurately and records updated promptly.
- Ensure that all functions within unit are performed within cut-off time with required documentation and exception reports raised to highlight outstanding which are executed and submitted timely.
- Ensure customers and RM’s are duly notified on issues relating to transactions and follow through to resolve outstanding issues.
- Ensure ensure that we operate in an improved control environment in line with control plan including, but not limited to, decreases in control failures, errors, operational losses and audit findings
- Ensure we operate well controlled, proactive processes that comply with internal and external requirements
- Identify Operational Risk & Possible losses
- Improve on the poor internal audit results
- Reduce operational risks within the dealing room
- Develop, maintain and continue to build relationship between the Regulators and GMO as it relates to the Foreign Exchange.
- Customer and Business Partner Relationship Management
- Identifies customer service expectations, applies SLAs and aligns to the Customer Value Proposition in order to deliver an appropriate service
- Make effective verbal or written Communication on the progress of GMO unit.
- Communicate effectively with clients, branch managers, senior management as well as correspondent banks on all issues affecting the operations of the GMO unit.
- Provide constant feedback to Head, Production on all operational matters within unit.
- Provide advisory and consultant service to all clients and business areas dealing in exchange control and foreign exchange operations.
- Liaise closely with PBB, CIB, TPS, Global Markets, Credit, branch managers, Regional Operations Managers, Regional Co-ordinators, Business Managers, management to ensure acceptable Global Market operations.
- Maintain excellent relationships with key regulatory agencies such as CBN, NDIC, NCS, DMO, CSCS
Cost Management
- Develops and implements tactical initiatives to reduce cost within GMO and ensures that budgets for the GMO function are met
- Ensures that throughput is maximised throughout the GMO function by implementing principles of Lean manufacturing and Six Sigma.
Resource Utilisation
- Ensures effective, efficient and optimal utilisation of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies
Operational Performance
- Identifies and defines tactical operational performance metrics geared towards meeting GMO objectives by leveraging opportunities.
- Collaborates with other areas to ensure that best practices and a standard approach is followed.
- Provides accurate and timeous MIS as per the matrix agreed with Centre (ROA Operations) to enable informed decision making.
Control
- Identifies, assesses and mitigates the risks facing both systems and business processes thereby minimising the operational risks.
- Liaises with business stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimise the Bank’s exposure to risk.
People management
- Attend to the planning and scheduling of GMO unit’s human and non-human resources.
- Attend to the training needs and personal development plan of all staff within the unit.
- Ensure clear Job descriptions or duty lists for all staff within the unit are in place.
- Manage and ensure that all the team members are inspired, motivated, and involved at all times.
- Promote an innovative as well as proactive spirit amongst staff.
- Develop a systematic plan for every staff to obtain leave within a calendar year.
- Encourage the participation of staff in the formulation of business plans and strategies.
- Implement Balanced score card for staff within unit by ensuring the appraisals of all staff, mentoring and coaching of poor performers.
Self Development
- Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself.
- Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications presentations and reading of internal and external communications
Key performance measure
- Constant feedback to Head, Production.
- Quality assurance level of operational service provided to customer, business units and regulators
- Motivated team members, willing to take responsibility.
- Ensure the execution of checklists and action plans are carried out in the correct manner and within specified time frames.
- Provision of guidance & Support to the business strategic objectives.
- Attraction and retaining of the right people. Drive and recognize high performers.
- Development of Leadership and other competencies.
- Grow, develop and train the staff in accordance with the Bank’s vision and values
- Ensure systems and processes are appropriate.
- Ensure operational integrity and satisfactory audit ratings.
- Ensure that business requirements and efficiencies are achieved with system delivery and/or enhancement.
- Reduce and/or remove risk associated with the implementation of new systems or enhancements
- Maintain a functional working relationship with key stakeholder (Regulators, Business, Auditors)
Required Skills and Qualifications
Qualification
- Business management or commercial degree
- Applicable certifications
Experience
- A Business related degree
- At least 5 years experience in management of complex operations, ideally within the corporate financial service sector
- Process / project management experience will be an added advantage
- Managing projects
- Building and maintaining relationships
Knowledge
- In-depth knowledge of the various systems used within the Foreign Operations environment
- Knowledge of corporate banking and the interface between frontline service, sales and support functions
- Knowledge of banking transaction processes relevant to products and services offered to customers
- Practical knowledge of how to input, access and utilize information to analyze forecast trends
- Working knowledge of capacity management principles and processes
- Knowledge of cost management principles and practices
- Knowledge of the applicable legislations
Required Competencies
Technical competencies
- Understanding of regulatory and compliance requirements
- Budgeting skills
- Risk identification and assessment skills
- Negotiation skills
Personal competencies
- Excellent interpersonal and communication skills (across the business)
- Strong customer focus and service orientation
- Creative, analytical with good problem solving skills
- Conflict management skills and ability to manage ambiguity
- Self driven, values based, innovative, independent adaptive and results orientated person
- High emotional intelligence
- Strong business acumen and ability to translate strategy into business plans
Problem solving, planning and decision making.
Problem solving
- The nature and complexity of problems encountered varies from day to day. The Manager needs to find appropriate solutions, which will meet the needs of business, while still ensuring that risk is kept to a minimum, and internal audit requirements are met
- There are guidelines/ policies and procedures in place to be followed, but the incumbent needs to research new ways of doing things, with a view to constantly improving productivity and quality of work produced in the IBC function
- The consequences of solutions may be realised in the short, medium or long term
Planning
- The ability to engage in strategic operational activities and then to interpret and convert these into workable, tactical operational process plans for implementation in a changing and competitive processing/customer services environment
- Conceptual/creative thinking needs to be coupled with strong practical sensibility to ensure that strategies are effectively implemented to optimize the short, medium and long term operational needs and to support the business’ objectives
- The job holder needs to think and plan up to 2 – 3 years ahead, to ensure the successful delivery of outputs, particularly when preparing budgets and headcount requirements
Decision making
- In providing a responsive service delivery function there is pressure to meet tight deadlines and to satisfy customer requirements in an environment with a wide variety of problems and unexpected challenges which requires the skill to identify, prioritise and resolve issues at the customer interface
- The job requires the incumbent to be able to handle authority expediently, be orientated towards immediate accomplishments and to be a firm decision maker business vision and who can take an idea and move with it to conclusion
- Part of the challenge lies in an ability to harness appropriate advice, guidance or assistance timeously from key stakeholders.
- Requires an innovative individual who can think laterally, who has business vision and who can take an idea and move with it to conclusion
Mode of Application
Interested and qualified candidates should:
Click here to apply online
Application Deadline: 17th September, 2013
