RETAIL MANAGER
All Business Units - Abuja Fct
The Role: Retail Manager
The successful candidate will be required to:
- Ensure proper management and reporting of both merchandised and non- merchandised stock
- Responsible for overall housekeeping- Ambience, Cleanliness, Shop merchandising, layout and customer traffic flow, appearance of store staff, image and ergonomics
- Manage budget, costs and overheads, and all factors affecting the profitability of the store
- Drive and ensure Target achievement
- Ensure Reports are timely and accurate
- Ensure excellent customer service is experienced at all times.
- Manage and motivate staff; also with support from HR, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc.)
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Utilize support from HO, suppliers, merchandisers and other partners as required; manage, maintain and report as necessary all merchandise and non-merchandise stock.
- Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Manage and maintain effectiveness of IT and other essential in-store systems; also manage the safety and security systems, emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.
The Person:
The successful candidate will be required to possess:
- A B.Sc. degree in any discipline would be preferred.
- Excellent customer service, selling and Interpersonal skills.
- 4 -5 years retail/sales management experience with electronics or home appliances in a fast paced environment.
- The ability for self-motivation and multi-tasking.
- Strong leadership skills and ability to act independently.
- Good modern retail management skills.
- A high level of enthusiasm, drive and resilience.
- Effective team management skills.
- Proficiency in the use of Microsoft Word, Excel, PowerPoint and internet explorer.
Please note that only qualified candidates will be shortlisted
Closing date: 05 Sep 2013
Click here to apply
