Job Title

Reservation Officers

Location: [B]

Kaduna, Kano, Enugu, Uyo, P/Harcourt, Abuja and Lagos


Purpose Statement

Responsible for sales of Aero tickets and assisting passengers with their travel needs by providing frontline excellent customer service in order to generate revenue and ensure customer satisfaction.

Key Accountabilities

Sell and issue Aero tickets
Confirm and modify flight bookings
Offer fare quotes to all Aero customers to provide the best applicable fares and generate sales.
Reconciliation of daily sales reports with the Finance department
Promote all Aero products to create awareness and generate sales.
Respond to customers inquiries and provide information on flight schedules and procedures.
Determine space availability on travel dates requested by customers and assign/sell such when available
Prepare, locate records and information for customers
Keep passenger records and information


Experience

A good university degree/HND in any of the Social Sciences or Business Management Disciplines.
Knowledge of basic airline fares and ticketing
Knowledge of cash handling and credit card transaction
Excellent Customer service skills
Excellent oral and written communication skills
Ability to handle stressful situations
Detail oriented and accurate
Ability to perform basic mathematics
Ability to work under minimal supervision

1- 3yrs experience in Ticketing, Sales or Customer Service

Apply here http://flynaija.org/vacancy-reservat...o-contractors/