Operations Manager Job at Dragnet Solutions Limited

Dragnet Solutions Limited - A leading telecommunication company currently seeks to fill the position of an Operations Manager.

Job Title: Operations Manager

Job Location: Lagos

The Role:

To ensure smooth operation of various processes that contribute to the production of the organisation’s services.
Develop effective operational systems, processes and polices in support of the organization’s vision;
Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans;
Continuously strive to improve processes, procedures to heighten productivity, timeliness and quality;
Direct and provide a strategic framework for product managers to develop and manage new 3rd party relationships, contracts, data services/features, content and application portals and messaging products;
Perform market research and analysis, design product, content and channels;
Develop and sustain parameters for service tracking and communication to clients (e.g. outgoing technical reports, SDD, logs performance analysis)
Assist in the development of proposals for new services and platforms to clients;
Propose optimization of existing and new services;
Provide performance data to support management decision-making;
Evaluation and acceptance of new hardware and service deployed on VAS platforms;
Drive product and service delivery across the organisation by agreeing and setting goals;
Support effective management reporting, information dissemination, business process and organizational planning;
Ensure full integration of quality management processes and their effective deployment on a day-to-day basis;
Supervise service and subscriber migrations on VAS platforms;
Organize documentation and handover of any new services to Business Development;
Act as a liaison between networks and all departments;
Ensure VAS services are implemented within allocated budgets;
Keep up to date on VAS services and capabilities across all networks;
Keep abreast with technological advancement within the VAS industry;
Identify training and development needs of team members and manage skills enhancement programmes for the team to ensure targets are met;
Manage team boundaries and allocate resources between teams for an effective work load balance;
Set clear objectives and guide team members to achieve targets and performance standards;
Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded;
Structure and negotiate supplier partnership agreements;
Manage Vendors, negotiate and monitor SLAs;
Meet with the Business Development and Customer Service teams on a regular basis to identify the list of new client requirements, assess operational performance and review any identified opportunities and challenges;
Carryout Monthly/quarterly reviews with clients;
Perform other assigned duties as delegated from time to time.

Experience

Minimum of 5 years’ experience in VAS industry.

Education

Minimum of a Second Class Upper Bachelor’s Degree or its equivalent.
Experience and certification in Project Management (PMI, Prince2 or APM) would be an advantage
MBA Preferred

Requirements

Experience in managing crisis
Strong background and work experience in Telecommunications and Consultancy
A commitment to high professional ethical standards working in a diverse workplace;
Excellent communication skills both verbal and written
Knowledge of business and management principles and practices
Experience in organizational effectiveness and operations management implementing best practices;
Knowledge of project management principles and practices
Good leadership with vision in managing a diverse group of staff and major project initiatives across the organization.
Experience in deploying and optimizing VAS systems for multiple vendors, and interaction with Marketing, and IT departments
Experience in Operation and Maintenance of all VAS platforms and charging systems including the deployment of new services;
Has a passion for efficiency through continuous improvement. Thrives on managing competing priorities

How to Apply
Interested candidates should Click here to apply

Deadline: 21st August 2014