Topic: Operations Manager Job at Dragnet Solutions Limited

Dragnet Solutions Limited - A leading telecommunication company currently seeks to fill the position of an Operations Manager.

Job Title: Operations Manager

Job Location: Lagos

The Role:

• To ensure smooth operation of various processes that contribute to the production of the organisation’s services.
• Develop effective operational systems, processes and polices in support of the organization’s vision;
• Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans;
• Continuously strive to improve processes, procedures to heighten productivity, timeliness and quality;
• Direct and provide a strategic framework for product managers to develop and manage new 3rd party relationships, contracts, data services/features, content and application portals and messaging products;
• Perform market research and analysis, design product, content and channels;
• Develop and sustain parameters for service tracking and communication to clients (e.g. outgoing technical reports, SDD, logs performance analysis)
• Assist in the development of proposals for new services and platforms to clients;
• Propose optimization of existing and new services;
• Provide performance data to support management decision-making;
• Evaluation and acceptance of new hardware and service deployed on VAS platforms;
• Drive product and service delivery across the organisation by agreeing and setting goals;
• Support effective management reporting, information dissemination, business process and organizational planning;
• Ensure full integration of quality management processes and their effective deployment on a day-to-day basis;
• Supervise service and subscriber migrations on VAS platforms;
• Organize documentation and handover of any new services to Business Development;
• Act as a liaison between networks and all departments;
• Ensure VAS services are implemented within allocated budgets;
• Keep up to date on VAS services and capabilities across all networks;
• Keep abreast with technological advancement within the VAS industry;
• Identify training and development needs of team members and manage skills enhancement programmes for the team to ensure targets are met;
• Manage team boundaries and allocate resources between teams for an effective work load balance;
• Set clear objectives and guide team members to achieve targets and performance standards;
• Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded;
• Structure and negotiate supplier partnership agreements;
• Manage Vendors, negotiate and monitor SLAs;
• Meet with the Business Development and Customer Service teams on a regular basis to identify the list of new client requirements, assess operational performance and review any identified opportunities and challenges;
• Carryout Monthly/quarterly reviews with clients;
• Perform other assigned duties as delegated from time to time.

Experience

• Minimum of 5 years’ experience in VAS industry.

Education

• Minimum of a Second Class Upper Bachelor’s Degree or its equivalent.
• Experience and certification in Project Management (PMI, Prince2 or APM) would be an advantage
• MBA Preferred

Requirements

• Experience in managing crisis
• Strong background and work experience in Telecommunications and Consultancy
• A commitment to high professional ethical standards working in a diverse workplace;
• Excellent communication skills both verbal and written
• Knowledge of business and management principles and practices
• Experience in organizational effectiveness and operations management implementing best practices;
• Knowledge of project management principles and practices
• Good leadership with vision in managing a diverse group of staff and major project initiatives across the organization.
• Experience in deploying and optimizing VAS systems for multiple vendors, and interaction with Marketing, and IT departments
• Experience in Operation and Maintenance of all VAS platforms and charging systems including the deployment of new services;
• Has a passion for efficiency through continuous improvement. Thrives on managing competing priorities

How to Apply
Interested candidates should Click here to apply

Deadline: 21st August 2014

Operations Manager Job at Dragnet Solutions Limited