Officer, Account Maintenance at Stanbic IBTC

Position Description
Job purpose

• To execute call over procedures for transactions posted by Processing staff and actioning of caution notices in order to mitigate risk and eliminate fraud
• To manage exception reports and validate on regularizations made


Key responsibilities

Collation and Execution of Exception reports and other reports
• Ensure that exceptions noted are sent to the team leader Call over of trasactions

Strategic

• Assists to develop and continuously improves the Ledgers area in collaboration with the Team leader with a view of ensuring and effective functioning and high level of output within the Ledgers area.

• Customer and Business Partner Relationship Management


Cost Management

• Drives within own team initiatives to reduce cost and ensures that budgets for the Account Maintenance area are met.
• Ensures that throughput is maximized throughout the Ledger area by noting processes that could be improved applying the principles of Lean manufacturing and Six Sigma.

Resource Utilisation

• Maintain a cooperative supportive working relationship with other team members

Performance

• Provides accurate and timely reports as required by team leader

Control

Keep abreast with new policies and procedures at all times

Self Development

• Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself.
• Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications.


Key performance measure

• Achievement of strategic goals
• Compliance and improvement on turn- around times (TAT)
• Quality of documents called over
• Quality of caution notices being dispatched
• Improved customer service and satisfaction levels as per customer survey results
• Reduction of costs and increased throughput
• Quality of risks mitigation interventions


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