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Pls, is there anybody in the house who has undergone MTN CUSTOMER CARE TRAINING which was held in MTN MARITIME HOUSE APAPA in May this year?
PLS WOTZ GOING TO BE OUR ( Trained Applicants) FATE. SINCE THERE IS A FACE-OFF BTW MTN AND PNN, ARE WE GOING TO STAY @ HOME FOR ETERNITY BEFORE WE ARE CALLED TO RESUME WORK, OR DOES THAT MEAN PNN HAS FORFEITED OUR CHACES OF WORKING WITH MTN?
DOES ANYBODY KNO THE ANSWERS TO THESE QUESTIONS?
@dskingdavid, so sorry about this but how did u get the info to apply and then was trained? Because I ve been following up on MTN's call centre vacancy since January this year?
Your reply on this will be most appreciated!
@dskingdavid...I can only imagine hw U ll b feeling right nw,try and get in touch wit d PNN guys...U shld ve a contact there and dey sure owe U an explanation... Care.
AS the communications giant, MTN, is alleged to be owing members of the Oil and Gas Supply Branch of the National Union of Petroleum and Natural Gas Workers (NUPENG) N644 million debt, the union yesterday issued a directive that its members should stop supplying diesel to all MTN service stations.
The union alleged that its members were contracted by a company known as Private Network Nigeria (PNN) Limited to service MTN sites in the country, saying that while the contract lasted, not a dime was paid to the oil workers. .
The South-West Zonal Chairman of the union, Alhaji Tokunbo Korodo, said that the union had some weeks ago issued a directive that members should stop supplying all the sites of MTN but because of the intervention of Mr. Femi Falana, the telecommunications firm's lawyer, we stopped the action.
He said: “Falana is a man that we respect so much. So, when he appealed that we go back to business, we did, believing that all will be settled soon. It is, however, unfortunate that after weeks nothing has been done to address the issue.
“Initially, we restricted the directive to Lagos, but now, we are going to extend it to every part of the country.
“The implication is that subscribers are going to suffer it, as they may not be able to make calls as usual.”
Korodo said that PNN gave Local Purchasing Order (LPO) to their members and for over a year, they have not been paid, adding that this has led to harassment and threats by banks where they borrowed money.
Korodo said that several times, they had called for the intervention of MTN management but they claimed to have paid the money to the PNN management.
He added that since they furnished MTN with details of the debt, as requested, with copies of bounced cheques, “the organisation has not taken any action to bailout our members”.
The General Manager, Corporate Communications, MTN Nigeria, Mrs. Funmi Omogbenigun, admitted that PNN is their contractor, saying “issues between our contractor and their sub-contractors are outside of our purview, and we cannot be held liable for the unresolved matters between them.
“We do not know PNN's subcontractors and we have no legal or other relationship with them. However, as a humane organisation, we have made efforts to mediate between them.
“We can only employ moral suasion to influence PNN to treat their sub-contractors with the same courtesy that MTN treats its own contractors. That is why we are surprised by the threats to disrupt our diesel supplies due to a dispute between PNN and its sub-contractors.”
According to her, clearly, “we cannot be held responsible for disputes between our contractor and parties unknown to us in law and in fact.”
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@lukydabby i submited my cv to PNN online and later shortlisted, took a very difficult numeric test in ade ekiti n later interviewed at mtn office in apapa
@oluajana thanks for the info, pls keep me posted as the event unfolds
from the experienced folks/people who know how hard or easy is it for MTN to suspend its contract with any of the agencies presently managing its call centers?