Job Vacancy For Client service support/Facilitator At Piston and Fusion Limited

Piston and Fusion Limited is seeking qualified candidates for the vacant position:

Job Title: Client service support/Facilitator

Location: Lagos
Department: Client Services

Job description:
The position of client service support consists of interacting with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.

Work hours:

• Forty (40) hours of work per week (Extra hours required when necessary)

Responsibilities:

• Collate and respond to all enquiries from emails, phone calls and walk-in clients.
• Assist and resolve all prospects and clients request, issues, challenges for all P&F products.
• Develop, update and constantly improve the FAQ database for all P&F products.
• Design and implement feedback mechanism for all P&F product and services.
• Source prospects for all product and service lines via referrals from P&F existing clientele.
• Close sales for prospects sourced via referrals.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Other Responsibilities:

• Deliver training programmes.
• Identify training gap

Requirement:

• Female
• Not more than 28 years old.
• University/Polytechnic graduate with any discipline.
• Must have completed the mandatory NYSC scheme.
• Ability to use the Microsoft office Package [word, excel, power point presentation]
• No experience required
• Must reside in Lagos

Competence:

• Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
• Excellent Communicator: Job requires being able to express oneself fluently in English language [written and oral English].
• Warm and accommodating appearance.
• Dependability: Job requires being reliable, responsible, dependable, and fulfilling obligations.
• Self-Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behaviour, even in very difficult situations.
• Genuine Concern for Others: Job requires being sensitive to others' needs and feelings, being understanding, helpful on the job, soft spoken, calm and the ability to smile.
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Application DEADLINE: 21st June, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online