Piston and Fusion Limited is seeking qualified candidates for the vacant position:

Job Title: Client service support/Facilitator

Location: Lagos
Department: Client Services

Job description:
The position of client service support consists of interacting with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.

Work hours:

  • Forty (40) hours of work per week (Extra hours required when necessary)

Responsibilities:

  • Collate and respond to all enquiries from emails, phone calls and walk-in clients.
  • Assist and resolve all prospects and clients request, issues, challenges for all P&F products.
  • Develop, update and constantly improve the FAQ database for all P&F products.
  • Design and implement feedback mechanism for all P&F product and services.
  • Source prospects for all product and service lines via referrals from P&F existing clientele.
  • Close sales for prospects sourced via referrals.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.


Other Responsibilities:

  • Deliver training programmes.
  • Identify training gap

Requirement:

  • Female
  • Not more than 28 years old.
  • University/Polytechnic graduate with any discipline.
  • Must have completed the mandatory NYSC scheme.
  • Ability to use the Microsoft office Package [word, excel, power point presentation]
  • No experience required
  • Must reside in Lagos

Competence:

  • Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
  • Excellent Communicator: Job requires being able to express oneself fluently in English language [written and oral English].
  • Warm and accommodating appearance.
  • Dependability: Job requires being reliable, responsible, dependable, and fulfilling obligations.
  • Self-Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behaviour, even in very difficult situations.
  • Genuine Concern for Others: Job requires being sensitive to others' needs and feelings, being understanding, helpful on the job, soft spoken, calm and the ability to smile.
  • Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.


Application DEADLINE: 21st June, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online