Internal Audit

Internal Audit Job Description
The Auditor is responsible for leading and conducting audits to insure that all management and employees are in conformance to the company quality management system and high work standards to ensure that all activities meet or exceed all business goals, customer/industry/regulatory requirements and operations process and procedures.
· Auditing & Compliance – Schedule and conduct internal quality assurance compliance and special process audits of all Operation locations assigned to him/her and participate in external audits when requested to ensure internal, customer, industry and/or regulatory requirements are being met. The company’s internal auditor will be cross trained to ensure that all special process work performed at any Operation facility is being performed properly. The Auditor is responsible for documenting and preparation of quality reporting, tracking of open audit findings, reviewing and approving of all internal audit responses to ensure appropriate actions are taken to resolve quality deficiencies. He/she shall assist locations in the development of corrective and preventive action plans and conduct follow up audits when required.
· Communication – Establish clear communication within and between the company’s network to ensure consistency in what is expected related to training and quality assurance requirements.
· Customer Relations – When required assist in investigations of external and internal non-conformances and prepare investigation reports for management.
· Delegate / Support – Use effective delegation skills within work teams that support the overall business / operational and quality assurance goals, i.e. aiding locations with QA processes to insure that they can maintain compliance after the audit is over. Establish and monitor project completion deadlines as necessary to meet our overall company goals, i.e. monitoring audit response information.
· Financial Accountability – Manage travel costs and continuous working with other department personnel to achieve an orderly approach to developing an audit schedule that divides areas of the country that achieves the best use our auditing personnel’s time.
· Goal Setting – Lead the goal setting process for the corporate quality assurance network through process development and determining our training needs that align with Operation’s corporate goals.
· Housekeeping – Lead by example – always help maintain a clean, safe, and productive work environment when visiting any and all Operation locations.
· Industry Involvement – Support all necessary industry events assigned by the V. P. of Quality Assurance, necessary to keep Operation informed and in tune with all industry, regulatory and customer issues
· In Process Inspection – Every internal auditor will consistently conduct process inspections (audits) at work centers when they are at any Operation location.
· Problem Resolution – Pro-actively apply problem solving skills to a) clearly identify the problem; b) use data / facts to determine governing requirement for the investigation of root cause so that the locations can make the proper corrective action.
· Quality – Enforcement of Operation’s quality standards and requirements on all work that is performed. Enforce and help all levels of Operation employees recognize quality as a key element of customer satisfaction and meeting Operation’s business goals. Insist that everyone be expected to demonstrate the highest work ethics when performing job functions, in dealings with their fellow employees, supervisors or outside customers, auditors or regulatory bodies. Ensure that quality assurance training has been given to all employees so that they fully understand what their role in quality is and how it pertains to them.
· Quality Assurance Manual Maintenance – Aid in the development and compliance assurance to standard requirements. Aid in industry required quality assurance manual review and meetings to meet the requirements of the AAR M-1003 Quality Assurance certification.
· Reporting Requirements – Send all Internal Audit reports to management as required per Operation’s Audit Procedures. Track and approve Internal Audit replies.
· Safety – Ensure that all Operation safety policies are followed while at any Operation location. Assist when asked in conducting timely investigation of any safety violation and use pro-active management techniques to focus on prevention and corrective action. Operation safety practices shall be considered the minimum criteria when working or visiting an external facility.
· Training – Aid in establishing Operation process needs and assist in developing Operation’s written processes and procedures necessary to ensure that all employees in work center and departments have the necessary training and instructions to perform their duties to meet Operation, customer, industry and regulatory requirements.
· Quality Work Group – Lead facility compliance personal by providing direction and instructions necessary to meet and exceed the company goals through conference calls and work teams.

JOB REQUIREMENTS:
A. Education and Training

The Internal Auditor should have a two-year degree or equivalent work experience. Candidate should posse competency in the following required skills:
· Communication / Interpersonal – Ability to clearly communicate and resolve business and personnel issues. Able to handle situations in a diplomatic manner. Resolves sensitive problems while maintaining trust and diplomacy.
· Computer / Technology – Working knowledge of PC software (MS-Office, Internet, Excel)
· Quality Assurance – Working in a Quality management system in understanding, following and enforcing compliance as an Auditor or Manager. Aid and develop all work processes to ensure all employees meet or exceed customer, Operation, industry or regulatory requirements.
· Training – Shall submit to all training required by the Vice President of Quality Assurance that relate to the duties of this job. Acceptable Courses: Certified or nationally recognized Auditor Training Course, AAR Auditors Training Course, ASQ Quality Auditor Training course.

B. Technical Requirements:

5 to 6 years of and/or technical experience. In addition, candidate should have a working knowledge of and or be willing to train in the following processes:
· Parking Management Procedures, Customer Requirements & Quality Assurance Manuals
· Strong Industry knowledge

C. Quality Assurance Experience:

Three to five years’ experience working with a Quality Management Program. These experiences should be gained in areas of Auditing and or Management Position.