Front desk officer

Responsibilities

• Receives complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization's products and/or services, enters and adjusts orders, performs proactive selling and marketing of products, and resolves questions and complaints within span of control.
• Handle telephone and personal inquiries from customers and respond to their needs in a cool, courteous and prompt manner.
• Greet customers and interact with them to understand their technological problems.
• Get information across to clients about products, prices and computer maintenance problems.
• Forward complaints and technical requests to the appropriate department.
• Book applicants for training session with the computer training section.
• Maintain and manage a daily record of customers.
• Handle and manage softly the minor complaints and irritants with the customers.
• Ensure customer satisfaction at the highest level through effective service.

Job Requirements
Required Experience: 1-3 year(s)
Desired Courses: Social Sciences or any related discipline
Requirements

• Must reside in Lagos or its environs
• OND, HND, B.SC in Social Sciences.
• 2-3 years of relevant work experience.

Application Closing Date
28th April, 2015

How To Apply
Interested and qualified candidates should send their CV to : [email protected] or text name,age,qualification,location and phone number to: 08080822444