Etisalats vision is a world where peoples reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Head Outsourcing

Location: Lagos,NG

Job Summary


  • Develop and implement strategies and plans for the resourcing and management of outsourced roles
  • Act as the key interface between HR and all other functional areas which require outsourced staff to support delivery of set business objectives
  • Manage the relationship between the company and outsourcing partners.


Principal Functions


  • Provide overall guidance and direction in the management of outsourced staff
  • Design, develop and implement cost-effective strategies for the recruitment, training and managing of outsourced staff
  • Oversee the implementation of the recruitment plan to meet the approved manpower requirements for outsourced staff
  • Identify employee relations issues and take appropriate action to address/ resolve issues or escalate to the Chief HR Officer (CHRO) where necessary
  • Co-ordinate disciplinary cases and appeals to ensure timely resolution
  • Handle industrial relations issues and relationships with labour organizations
  • Provide inputs in the development of outsourcing partners HR policies relating to staff welfare, e.g leave, medicals, resignation, etc
  • Assign responsibilities to subordinates and supervise them to ensure timely delivery
  • Negotiate contract terms, fees and payment schedules with outsourcing partners and develop contracts and service level agreements for outsourcing partners
  • Work with outsourcing partners to deliver an effective performance management system for outsourced staff including appraisals, confirmation, training and development interventions
  • Work with outsourcing partners to ensure timely and accurate processing of all outsourced staff salaries and benefits, e.g leave allowance, transfer benefits, medical reimbursements, recreational benefits, etc
  • Monitor and control the budgetary needs of the unit
  • Work closely with Finance to ensure timely remittance of outsourced staffs PAYE taxes and other statutory deductions
  • Prepare and submit periodic management reports on the activities of the unit for management decision-making
  • Ensure compliance with relevant laws and regulations for effective outsourcing
  • Establish and maintain relationships with key internal and external stakeholders
  • Work in partnership with business units to understand key business drivers and needs as well as current and future challenges in terms of outsourced staff recruitment needs and other HR-related issues
  • Ensure maintenance of accurate outsourced staff records
  • Conduct regular global and local best practice review and provide management with information on best practice in outsourcing management and governance
  • Continuously review the activities of the unit to identify improvement opportunities
  • Provide leadership and guidance to team members and manage subordinates performance towards the achievement of overall team objectives
  • Perform any other duties as assigned by the CHRO


Educational Requirements


  • First degree in a relevant discipline
  • Postgraduate/ professional qualifications and/ or certifications in a related field will be an advantage


Experience Skills & Competencies


  • Between eight ( and twelve (12) years directly-relevant post-NYSC work experience, with at least most recent three (3) years in a managerial role.
  • Ideal candidate must be able to demonstrate:
  • Excellent experience in vendor management and outsourcing
  • Strong project management and negotiation skills



Application Closing Date: 30th March, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page comes up click on New Jobs (Last 7 days), then click on Head Outsourcing