Duty Officers at Aero Contractors Airline

Aero Contractors Airline is a well respected aviation service provider in the rotary wing (helicopter) offshore oil and gas sector plus the fixed wing scheduled and charter passenger sector . Aero is uniquely placed in the Nigerian market to offer both rotary and fixed wing services to the highest international standards of safety.
Currently the fastest growing Nigerian carrier passenger, Aero is focused on bringing customers world class aviation services with affordable fares, quality on-board services, good customer relations with effective online services and operational competence. Aero pride itself in its punctuality and safety record. Aero has established itself as the leading regional and innovative carrier in West Africa.
Are you looking for career advancement in a world class organisation? Aero Contractors has a number of vacant positions for the right talent.
Want to be part of a world-class organization? Here’s your opportunity to take your career to new heights.
Job Title: Duty Officers
Reports To: Station Manager
Function: Ground Operations
Sub Function: Customer Service
Location: All Aero locations
Ref Code: ACN/GO/DO/0313

Purpose Statement:
The Duty Officers are responsible for and co-ordinate the services related to arrival function baggage irregularities, passenger handling activities for Aero flights and, where applicable, code-share partners and third parties according to the standards of safety, quality and customer satisfaction.
Key Accountabilities

• Provide Aero’s presence at each departure and arrival.
• Resolution of Customer problems and ensuring that passenger needs are met.
• Ensuring Customer Service Agent’s interactions with passengers is extremely flawless and secure customer loyalty by providing exceptional service.
• Manage the airports customer service team in conjunction with the Station Manager and Airport Operations Manager.
• Ensure effective communications on new product, procedures and process.
• Manage immediate team performance issues, including general development & coaching.
• Organise and deliver refresher training on ticketing & other operational areas.
• Authorising lounge access/excess luggage charges etc

Knowledge, Skills and Experience:

• This position requires a graduate with a Degree/HND or any related discipline relevant to aviation.
• Good interpersonal skills.
• Ability to take quick and well informed decisions.
• Good all round airline knowledge.
• At least 2 years experience in a similar airline position and proven track record in a supervisory role.
• Willingness to work extra miles.
• Knowledge of airline computer systems.
• The ability to communicate effectively (verbally and in writing) with all levels of people.
• Multilingual proficiency will be an advantage.

The following skills are essential:

• Analytical ability
• Excellent Customer Service Skills
• Creative thinking and problem solving
• Must be Computer Literate

Application Closing Date
29th March, 2013
Click here to Apply
Please note that only shortlisted candidates will be contacted.