Customers service executive

Jixa Pharm. Co. Ltd based in Lagos with branches across the country, with a wide range of ethical and OTC products. Due to continuous growth and creation of new business unit, we are looking for qualified, result-oriented, Team player, dynamic and energetic candidates to fill this position for immediate employment.
CUSTOMERS SERVICE EXECUTIVE
Responsibilities

• Communicating courteously with customers by telephone, email, letter and face to face
• Escalate customer complaints and other issues to the RE in order to solve them, which may be complex or long-standing problems.
• Ensure all contact centre activities are executed according to defined systems, processes, procedures and policies
• Process and also monitor work orders based on confirmed orders from the contact centre/online store/showroom
• Prepare and monitor daily journey plans for the delivery driver based on expected deliveries
• Build, maintain and manage effective relationships with colleagues and customers to facilitate smooth operating system
• Performs other duties as assigned by RE or CCM
• Prepare quotations of orders placed by customers and send to production
• Open the call centre mail hour by hour for quick and effective response to customers’ request.
• Log in confirmed orders and follow-up on tellers
• File all documents appropriately
• Update the excel sheet by following audit procedures
• Arrange the showroom at all times
• Learning about our products and keeping up to date with changes

APPLICANT MUST POSSESS:
.

• Bsc/HND in a related field with at least 2 years experience
• Good communication and leadership skills.
• Professional qualifications will be added advantage
• Ability to use Microsoft Office proficiently

HOW TO APPLY
Interested applicants should forward their CV to this Email address [email protected] on or before 21st February, 2014.