Customer Service Representative
About Us
LANFOTECH - An international organisation present here in Nigeria with sales and supplies of Information and Communication Technology gadgets to numerous clients within and outside the country is currently in need of a Customer Service Representative to fill the vacant position.
Description: Customer Service Representative
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Skills: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
Qualification:
*A National Diploma or Any other degree from a suitable tertiary institution
*Experience in similar position
*Good persuasive skills
*Good understanding of the industry
All interested applicants to forward resume/cv to: [email protected]. Applicants must be within Lagos or its environs, and can also respond to invitation within short notice.
