Customer Service Officer from ADEXEN

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Customer Service Officer: http://www.adexen.com/en/offer_NGA07...e-officer.html

Adexen Recruitment Agency is mandated by a world class shipping and logistics cooperation acting as a leading player in the Nigerian Maritime Sector. The company is looking to engage a Customer Service Officer for its operations in ONNE, PORT HARCOURT.

Job description
The Customer Service Officer will be responsible for providing excellent customer service; hence understanding and satisfying the organizations customers’ requirements.

Qualifications and experience

Minimum of a University degree from a recognized institution.
Minimum of 2 to 5 years experience in customer service management, in a shipping or logistics organization.
Knowledge of port rules & regulations.
Strong customer service ability.
Very good in the use of Microsoft word & Excel.
Good communication, organizational and interpersonal skills.
Must have a problem solving attitude.
Ability to work under pressure.

Responsibilities

Communicate courteously with all customers on shipment updates
Investigate and solve customers’ problems, which may be complex or longstanding problems that have been passed on by customer service assistants
Keep accurate records of discussions or correspondence with customers
Advise sales department on any issues in relation to customer complaints or suggestions
Set up and structure all business meetings
Responsible for all customs or related agencies clearance customer queries
Understand the organizations services & keeping up to date with changes
Maintain a good relationship between the company, customers and specific third parties
Manage the designed sales incentive model

What is on offer

Attractive package

Adexen looks for expatriate or repatriate candidates for Africa. Don't hesitate to send us your Resumes even if there is no job currently matching your profile. Adexen for confidentiality reaseons does not publish all the open vacancies.
To be considered for any of the Career Opportunities, candidates must meet the following criteria :

Outstanding intellectual and interpersonal skills
An excellent academic track record (to at least undergraduate degree level)
Fluency in English, French or Portuguese
3-15 years of post-academic experience

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