Customer Service/Front Desk Officer urgently wanted

A Reputable Automobile company requires hard working personnel to fill the vacant position.

Job Title: Customer Service/Front Desk Officer (CS/FDO 001)

Location: Lagos

Duties and Responsibilities

• Relates with customers; both external and internal.
• Act as the Front Desk Officer
• Deals with customer related issues either by telephone, email, electronically or face to face & also proffer solutions.
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource
• Develops and maintain relationships with customers.
• Record details of inquiries, comments and complaints
• Keep records of customer interactions and transactions
• Create and maintain an up - to- date customer contact database.
• Follow- up on customers before, during and after sales.
• Provide pro-forma invoices.
• Communicate and coordinate with internal departments
• Ensure customer satisfaction.
• Send SMS to customers and potential customers on a regular basis.
• Other responsibilities assigned by the Head of Department.

Required Skills and Competencies

• Good knowledge of customer service and standards.
• Listening skills, problem analysis and problem-solving
• Knowledge of Microsoft Office Applications (Word, Excel, PowerPoint)
• Smart appearance (dressing).

• Attention to detail and accuracy, customer service orientation
• Excellent typing skills
• Good interpersonal skills, communication skills - verbal and written
• Ability to handle pressure.
• Can effectively handle complaints
• Has eye for details.
• High level of initiative.

Qualifications

• Bachelor’s degree with a minimum of Second Class Lower in Social Sciences.
• At least, one year cognate experience in a similar position.
• Female
• Not more than 26 years.

Applicants should send their applications with resumes as attachment to:
[email protected] with the reference code as the subject.
All applications should be submitted within two weeks of this advert. Please note that only shortlisted candidates will be contacted.