Customer Relationship Manager Job In Standard Chartered Bank

CUSTOMER RELATIONSHIP MANAGER VACANCY IN STANDARD CHARTERED BANK

Job Title: Customer Relationship Manager
Job ID: 371037
Job Function: Consumer Banking
Location: Nigeria - SCB
City: Lagos
Full/Part Time: Full time
Regular/Temporary: Permanent

Job Description
To acquire, deepen and grow Priority Banking customer relationships through effective relationship management . Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.

Key Roles & Responsibilities

• Achieve cluster overall profitability target
• Actively grow the Priority & International Banking segment through New to Bank customer acquistion
• Implement and execute regular sales activities to generate business for the segment
• Increase customer satisfaction and service quality as per established standards
• Lead generation through organised sales presentations to groups and organisations
• Solicit referals from other parts of the group as well as busines referals to other business units
• Maintain excellent customer experience and grow customer loyalty
• Team Leadership
• Portfolio growth
• Grow product holdings per customer
• Grow the number of customers signed on to alternate channels
• Resolve customer complaints within the expected time frame
• NIL fraud
• Dormant account reactivation
• Improve the branch and segment NPS scores

• Consistently adhere to local and international regulatory standards

Qualifications & Skills

• Strong Banking and Financial Institutions sales experience.
• University graduate with strong academic credentials
• Sound knowledge of banking products and services, banking procedures, local laws and regulations
• Excellent financial market knowledge and competitive awareness
• Strong interpersonal and communications skills
• Team player who shows initiative, assertiveness and strong leadership qualities
• Sales driven
• Strong customer service orientation

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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