Customer care officer

This is a newly established company in Lagos state into re branding and packaging of goods and services currently recruiting into the customer care unit needed a passionate and focus Nigerian to occupy the position in the company.
Below are responsibilities.......
RESPONSIBILITIES

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Organize workflow to meet customer time frames.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions.
• Maintain customer databases.
• Manage administration.
• Provide help for customer who is making high value purchase or buying online and wants to make esquires before parting away with their money.
• Handling and resolves complaints.
• Escalate inquiries.
• Creating reports of the company activities.

SKILLS AND REQUIREMENTS

• Minimum of OND in any related discipline
• Knowledge of Project Management and Public Relations.
• Minimum of 1-2 years work experience.
• Basic computer knowledge.
• Good written and oral communication skills with proven ability to create grammatically correct responses.
• Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service.
• Knowledge of customer service principles and practices, ability to multitask.
• Persistent and supportive attitude.
• Ability to treat people with respect under all circumstances and to instill trust in others while upholding the values of the organization.
• Ability to relate with customers and handle telemarketing.
• Sound knowledge of telephone etiquette and excellent listening skills.
• Team working skills and the ability to work well in a team.
• Excellent customer service skills and ability to handle customer complaints.
• Organizational skills.
• Interested in customer service activities.
• Application closes on 31st Nov,2014.Interested candidates should forward CV to [email protected] Strictly for Lagos Resident ONLY